II no longer can load Identity Protection

I updated from Windows 8.0  to 8.1 today.  I could not open the toolbar for Norton Identity Portection ( it enters your passwords for you).  It will only allow 4 toolbars Menu, favorites, commeand and status bar. It won't even let me have the Google toolbar.   I updated to Norton 360 21.1.0.18. but the only change is when I go to View and then toolbars and click on the Norton toolbar it cames up with a screen asking me if I want to disable Nortons Identity Protection.  I tried everything I can think of in both Windows and Norton 360 and I can not get the Identity Protection or the ability to fill out forms with "new Card".  I would have to dig through drawerw to find my passwords and enter them manualy.

I am sure many of you are smarter then I am so any help will be appreciated.