I'm in a messy situation

Archive
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I have one computer.  I have(had) 3 operating environments.  a) Mac snow leapard 10.6.4, b) windows 7 virtualized under Parallels Desktop for Mac, and c) Windows 7 under Mac bootcamp.  I have paid for two (2) copies of Norton for my one (1) computer.  See attachment for proof.  Initially I installed Norton antivirus on my mac.  Then I created the bootcamp partition and thought I was buying Norton Internet Security 4 for Win7 but apparently I've actually purchased Norton Internet Security for Mac.  I don't know how this happened.  I'm sure I clicked on Norton for Windows 7.  Anyway, I inadvertently deleted my windows 7 bootcamp partition.  I also deleted my free Kapersky antivirus that comes free with the Parallels for Mac virtualizer because of software incompatibility problems.  Now when I tried to install Norton Internet Security 4 onto my Win7 running under Parellels I discover that I BOUGHT Mac version of this software.  I can't get ahold of tech support email since all their request SUBJECTS don't deal with my particular situation.  Am I SCREWED ?  I AM NOT GOING TO PAY FOR A THIRD (3rd) copy of NORTON to run on my ONE COMPUTER.  I'll go to someone else.  Someone please give me some advice.  No sarcasm please!

 

8782iA0178B71B5DE0AFF

 

[edit: removed previous attachment, edited out order number, re-uploaded picture. Be sure not to post any private information]

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Hi jim94117,

 

You can get hold of Symantec Customer Support via their chat feature; the following link is for the US and Canada; the chat service is free of charge:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Please tell us if this helps.

 

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Thank you, Yaso_Kuuhi.  It helped.  They transferred my license to a Win7 version.  Cliffton Antony from
Norton Support was very helpful.  People like him deserve a raise.

 

Jim.

4

Hi Jim,

 

Thanks for posting back with the good news, glad Customer Support was able to help you.

 

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