I purchased a new laptop in Feb., 2011. The Norton Internet Security was preloaded. When it was about to expire, I purchased a 1 yr subscription on-line. I paid the $49 for it on 4/8/11. It's been fine (I think!) until the last few days when I started getting messages that my trial subscription was about to expire. I ignored them thinking I had already downloaded the program that I paid for (altho it never asked me for a product key). I did get a window that flashed very quickly saying my download was successful. Now I'm getting all kinds of messages about having viruses. And my Norton toolbar says "License expired" & "Identify Safe-Expired". I'm not a computer guru so much of the technical info goes over my head. I JUST WISH I COULD TALK TO SUPPORT ON THE PHONE! I've always had very good success with someone talking me through problems. It's hard to get the message across in e-mails. And support keeps sending me problems I can click on but they don't answer my questions. HELP, HELP, HELP!!!