Im trying to get in my norton password manager and the hint work is pet and ive try everything i have used and it doesn't work how can i reset the vault

[Samantha_Hickman]

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Detailed description:
Im trying to get in my norton password manager and the hint work is pet and I’ve

@JDHux

When trying to unlock vault using the Norton Password Manager extension in MS Edge, I receive the notification in Password Manager on my mobile. After I click approve, the extension times out on the laptop and asks if I want to resend or to enter the password to open the vault. .

I have restarted mobile and reinstalled Norton PM extension on the laptop. Mobile shows up under Passwordless Vault unlock.

try everything i have used and it doesn’t work how can i reset the vault
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[bjm]

@Samantha_Hickman

Im trying to get in my norton password manager and the hint work is pet and I’ve try everything i have used and it doesn’t work how can i reset the vault

Users need to setup recovery key and biometric authentication before forgetting their vault password.

Norton Password Manager lets you reset your vault password from your mobile device only. You cannot reset your vault password from your Windows device. To reset the vault password from your mobile device, ensure that the Norton Password Manager app is installed and configured to open vault using biometric authentication.
https://support.norton.com/sp/en/us/home/current/solutions/v135002142

Recover your vault password with Vault Access Recovery in Norton Password Manager
https://support.norton.com/sp/en/us/home/current/solutions/v20230908141311611

[bjm]

Hello @Samantha_Hickman