bjm
January 30, 2025, 5:14pm
2
user4780:
I have been going around in circles for the past hour now trying to get Norton’s customer services contact details as I have been charged £99.99 for autorenewal on 18 January, 36 days in advance of my current subscription expiring on 26 February, and I received no advance notice of this by email or by any other means - I checked back through all my emails from Norton for the past year to confirm this. I have just cancelled the autorenewal and I now wish to cancel my subscription, be refunded for the £99.99, but no matter what I try I am redirected back to their main help page. Their AI only appears to want to deal with customers in Japan and will not give me any UK-based details. Can anyone give me a steer on this? Does anyone know of a phone number I can call? Any help is much appreciated.
Users may cancel recurring subscription service.
fwiw ~ this process [here] works for me to reach:Norton support via Social Support | Chat | Phone [here
Contact Norton Support - United Kingdomhttps://support.norton.com/sp/en/gb /home/current/solutions/v71088540
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United Kingdom
Important Subscription, Pricing and Offer Details:
Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement . For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.
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Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For annual renewal payments (including post-trial payment), you can get a pro-rated refund of the remaining months left in your term. For details, visit our Cancellation & Refund Policy . To cancel your contract or request a refund, click here .
https://uk.norton.com/
Users may cancel automatic renewal anytime.
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Norton Cancellation and Refund Policy [here ]
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Norton Cancellation and Refund Policy [here ]
How to request a refund for an annual renewal fee [here ]
Norton annual and monthly subscription refunds [here ]
United Kingdom Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.
Norton annual and monthly subscriptionhttps://support.norton.com/sp/en/gb /home/current/solutions/kb20100512172507EN
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