My Norton 360 account password is new; however, when I access Norton 360 Advanced Security, it does not like my password. It there something else it wants?
Issue abstract:
Detailed description:
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What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Hello @Phil_Streetrodder
Are you trying to Sign In at Norton 360 Home/Dashboard?
Are you trying to access your Norton 360 settings with a password?
Are your Norton 360 setting behind a password?
When Norton 360 for Mac asks for a password and won’t accept your new account password, it is usually asking for your Mac Administrator password or a separate Vault Password, rather than your Norton account credentials.
Depending on exactly where the prompt appears, it is likely looking for one of the following:
Mac Administrator Password
If the prompt appears while you are trying to open “Advanced” settings, install updates, or change system-level security features, macOS requires you to verify your identity to authorize these changes.
What to use: The password you use to log into your Mac user account when you first turn it on.
Norton Password Manager Vault Password
If you are trying to access the Password Manager within Norton 360, it uses a separate “Master Password” for your encrypted vault. This is distinct from your Norton account password for added security.
What to use: The specific master password you created for your vault.
If forgotten: You may need to reset the vault password using biometrics on a mobile device or by resetting the entire vault.
Keychain Access Authorization
Sometimes macOS prompts for a password to allow Norton to access your system’s “Keychain” to store secure data.
What to use: Your Mac login password.
Troubleshooting Steps
Update the App: Run Norton LiveUpdate to ensure you have the latest version, as bugs can sometimes cause repeated or incorrect password prompts.
Restart Your Mac: A quick restart can clear temporary credential synchronization issues.
Check Service Status: Verify if there is a temporary outage on the Norton Service Status page that might be affecting login.
Can you describe the exact wording of the prompt or what icon appears next to the password box?
Caveat: I’m not Mac AI sourced content may make mistakes
That is a User Account Control popup you see. When accessing Advanced Security from the Norton Interface, the password that is requested is your Windows Admin password.
If the Norton interface triggers a Windows User Account Control (UAC) prompt, it is requesting your Windows Administrator password (or PIN) to grant the application permission to make system-level changes.
However, the specific password requested can vary depending on what part of the interface you are accessing:
System Settings/Administrative Changes: If you are logged into a Standard Windows account, Norton will prompt for an Administrator account password to proceed with changing security settings.
Settings Password Protection: If you have manually enabled “Settings Password Protection” within Norton to prevent unauthorized changes, the software will ask for a unique Norton Settings password that you created. This is independent of your Windows password. If forgotten, this password typically requires a full reinstall of the Norton product to reset.
Norton Account/Vault: Accessing your online account or Password Manager vault requires your Norton Account password or a separate Vault password, respectively.
