Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract:I paid for a Norton one year pass key I had purchased from Amazon. Despite downloading it to my PC I keep getting asked for payment/ my card details to finalize installation. I have already paid for this from Licensix and Norton wants to charge me again! Lisensix raised a case number for me to resolve this problem and Norton claims it tried to phone me and says I had no voice mail (I have). Why can I not access a help advisor instead of pages of irrelevant AI produced “so called” solutions. Norton is so frustrating. I’ve used this product for a decade but never again! Norton should be about helping people not wasting their time by claiming a human help advisor available. I have been sent in too many futile circles - including email codes that just end up with me being cut off by the chat bot. Finding a phone number or somewhere o write a formal complaint is a non-starter.
Detailed description:
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Norton probably wants you to provide payment profile for automatic renewal.
Afterwards you may Unsubscribe and Delete your payment profile.
Do you already have a new Norton plan Key.
Do you have an expiring Norton plan installed…at this time?
Care to share your geo-location/country. Maybe, I can post Norton support phone number…your location.
Please review:
Download your Norton product purchased from a retail store here
Activate your Norton subscription here
Stop your Norton subscription from automatically renewing here
Download and install your Norton device security here
Yes, I’ve inputted the one year product key (which has always worked previously) but, I always get the payment page for a rolling subscription with no way to skip it. In my Norton Security Standard Subscription Dashboard I cannot locate a button to disable my subscription from renewing. I’m sent in circles - my Norton’s expired! I’m very aware of the page to contact Norton support and have been cut off by its chat bot too many times to list. The bot always claims there is no one to deal with the problem and I’m fobbed off with many irrelevant links. I was even sent a case number that was kindly raised by Licensix (who I purchased the product key from) on my behalf to help me - BUT again, I can’t get through to anyone at not so wonderful Norton to use it. I’ve never had problems like this before in over 10 years - what’s gone wrong with Norton Help? Typing this reply is futile. Thanks anyway.
and this was no help?
Note: Norton support access/presentation may vary.
Note: The idea is to get past Norton presets & bots.Just click any presets. Try to find Get help or Need more help? or Contact us
Please review: Contact Norton Support
Care to share your geo-location/country. Maybe, I can post Norton support phone number your location.
My Devices page here - may report incorrect status / may report an unused device.
Please review your My Subscription page → Manage Licenses here
Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status
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Please disconnect VPN & disable ad block.
Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
I just followed all your frame grabs guide to get through to a human - no success. I have tried other combinations as well. I think with my subscription having expired (through no fault of mine) it expects me to pay for another year!
I think what I will eventually do, is delete the downloaded Norton 360 from my programmes (that wont activate without me repaying/ inputting my card details).
I’ll try to reinstall it a fresh. I’ve no hope of this working, so I will most likely look for another security provider . Norton’s service is dire and I would suggest it wants taking to a consumer organisation for its false claims of 24/7 help. Agents are not to be had. Thanks for your time/help anyway.
Download and run the Norton 360 Remover tool for Windows here
The Norton 360 Remover tool here is used to uninstall or remove and reinstall your latest version of Norton device security product on your Windows device.
Depending on your situation, you can:
Remove the current version and automatically reinstall the latest version of the product
Only remove the existing version
fwiw ~ my practice is to also scour File Explorer for remnants and run CCleaner registry tool. Just me
You purchased Norton from Amazon and you paid https://licensix.com/.
Care to post Amazon page address for Norton you purchased from Amazon?
Maybe, key from Amazon is geo-locked?
Maybe, key from Licensix is geo-locked?
Maybe, you used Pay with Amazon on https://licensix.com/?
Maybe, Norton wants you to add recurring subscription payment profile?
Users may unsubscribe and delete their payment profile.
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Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please disconnect VPN & disable Ad block.
Care to share your geo-location/country. We’ll try to post Norton support phone number…your location.
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Please disconnect VPN & disable Ad block.
Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
