incomplete notifications from onlinefamily.norton for MAC

I installed online family.norton on my son's macbook and on my macbook pro 4 days ago.

The program is generating a minimal amount of information as follows: 

When I log into the website--

1. Log-in log out information incomplete.  Serial  log outs show up without intervening log-in notification

2. No email notifications to a comcast email address

3. no web history present (message reads no activity in past 7 days)

4. no notification to the user that 15 minutes of time remain for allowable computer time.

 

Suggestions appreciated.