I am writing to report an issue I have encountered. I have been using your program for several years and recently had a break. Now, I would like to renew my subscription. However, upon logging into my account, I see a message about sanctions against Russia.
I am a Ukrainian citizen with permanent residency in Bulgaria. My email address registered with the account is *********@ukr.net, which clearly indicates a Ukrainian domain. I registered the account while residing in Bulgaria, and all payments were made from Bulgaria using a Bulgarian bank credit card.
It seems your system may have mistakenly identified me as Russian because my native language is Russian. However, in Ukraine, many people speak Russian, which does not imply we hold Russian citizenship.
Could you please advise how I can regain the ability to use your program normally?
I cannot contact them because logging into my account results in a message stating that I am under sanctions. I speak English very poorly and therefore cannot call.
I used the chat as a guest. Here is the result:
[...]
07:33 am
Shilpa
800-745-6034 Please call on this number and they will fix your issue.
Is there anything else I can assist you with?
[...]
Please click on the above link and you will be connected to the dedicated support team.
Is there anything else I can assist you with?
07:31 am
I cannot contact them because logging into my account results in a message stating that I am under sanctions.
07:33 am
Shilpa
800-745-6034 Please call on this number and they will fix your issue.
Is there anything else I can assist you with?
07:34 am
I speak English very bad. Is it possible to contact someone by correspondence or in Bulgarian?
07:35 am
Shilpa
Please do not worry they will help you out.
Is there anything else I can assist you with?
I didn't know there was support through social media. Thank you!
Pg5791:
I cannot contact them because logging into my account results in a message stating that I am under sanctions. I speak English very poorly and therefore cannot call.
