My subscription date for Norton 360 (3 users) shows 26 days remaining. It should be about 105 days remaining. I loaded 360 on my old Dell computer on 09/20/2011. I had mother board crash and I purchased a new HP desktop and loaded 360 on it on 12/20/2011. My subscription status should be until 09/20/2012. I just noticed the discrepancy recently. I loaded 360 on my laptop on 09/23/2011. It shows a subscription status of 110 days. I tried to contact Norton about the problem, but could find a place to do it for free in the maze of support instructions. Could someone tell me how to contact Norton to correct this problem. I downloaded new updates as instructed. This did not correct the problem. HELP!!!
My subscription date for Norton 360 (3 users) shows 26 days remaining. It should be about 105 days remaining. I loaded 360 on my old Dell computer on 09/20/2011. I had mother board crash and I purchased a new HP desktop and loaded 360 on it on 12/20/2011. My subscription status should be until 09/20/2012. I just noticed the discrepancy recently. I loaded 360 on my laptop on 09/23/2011. It shows a subscription status of 110 days. I tried to contact Norton about the problem, but could find a place to do it for free in the maze of support instructions. Could someone tell me how to contact Norton to correct this problem. I downloaded new updates as instructed. This did not correct the problem. HELP!!!
A couple of things to try.
Check the time on the computer showing 26 days.
Click on Support - Subscription Status. This will go to the Subscription servers and synch your software.