Hi I am not in any way technical so need advice please.
Two wks ago my Quickscan completely jammed and i couldnt perform any scans despite having a red flag on my toolbar. I contacted Norton, who discovered that i had been hacked , probably through a social networking site, and was having my broadband usage hijacked. the only solution was to pay to have a microsoft-approved engineer delete any offending files which were preventing my norton product from working. This sounded a bit strange but i had no choice really than to pay up. Now two weeks later I have an orange flag and scans aren't working again. I really do not want to have to spend good time and money every fortnight to sort out this problem when the laptop is only 8 weeks old and i supposedly have a security product in place. Any ideas welcome please
ADDED LATER am unable to download malwarebytes protection also, starting to panic again. any advice or help please appreciated