Infected with tons of spyware/malware/adware! Please Help!

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Hi NIMRODofArnor

 

Doesn't sound nice, we may have to try a few things here.

 

First, switch of your PC. Turn it on again, and IMMEDIATELY start tapping on the F8 key, until the system boots into the configuration page. Then, select 'Last Know Good Configuration That Worked', and press <Enter>.

 

Let us know if it boots up for you. We can go from there.

 

Thanks

You need something that cleans your computer without booting up.

 

Download Norton Recovery Tool.

 

This is an iso image of a CD and you will need to burn the extraction to a CD.  If the computer you are currently using doesn't have something with which to do this (Sonic RecordNow!, Nero utilities, Roxio programs), there are some nice freebies available from www.cnet.com.  Just do a search for "iso burning."

 

One you have the CD burned, label it Norton Recovery Tool.

 

Now you will need a valid activation code for Norton Internet Security or Norton Anti-virus, any date from 2006 on as long as the subscription is still active.

 

Load the CD into your CD drive.

Power on the computer.

If you don't get an option to load the CD, you will need to change the boot-up order through the bios.  Your power on key will tell you which key to press (it's often, but not always F8).  Follow the instructions to move the CD up before the Harddrive for booting options.  Save the settings and exit.  Power off, then power on.

The CD will load and start accessing updates to the virus sigs (so make sure you are wired to the internet).  You will asked for your activation code, give it, then click on scan and your computer will be checked from this level.  (If one activation code doesn't work and you have another, try it).

 

Good luck.

 

By the way, even if you clean up all the virus, your computer will probably be pretty badly damaged by now.  I suggested the above only so you might have a way to get up to the desktop and grab all the data you can.  But I suggest reimaging your harddrive (that means using those restore original computer CDs or DVD that came with the computer or that you had the option of making (I hope) or else restoring the image of an earlier working version.  Do not use System Restore!

 

This is a heck of a problem and I've been there; so I hope it works out for you.

 

One last thing.  It is unlikely, but a deteriorating harddrive can cause similar problems.  As sectors of the physical disk break down, it is possible to lose the structure of your data on the computer.  The symptoms are not the same and the cascading symptoms you describe are much more indicative of an infection; but I did want to mention the possibility.

 


johna wrote:

Hi NIMRODofArnor

 

Doesn't sound nice, we may have to try a few things here.

 

First, switch of your PC. Turn it on again, and IMMEDIATELY start tapping on the F8 key, until the system boots into the configuration page. Then, select 'Last Know Good Configuration That Worked', and press <Enter>.

 

Let us know if it boots up for you. We can go from there.

 

Thanks


You might want to try this one first

Download and install Malware Bytes Anti Malware. Update and run it in Safe Mode.

Maybe also try to disable the system restore function in windows if you do get the pc started again then remove the adware again. Do this running in safe mode. Did the F8 key work?

Yeah I tried running it in safe mode yesterday, but it didn’t work. I’ll try later tonight and tap the f8 key instead of just pressing it once. I also tried malwarebytes but like I said, something about it locked up my computer mid-scanning. Sorry if I didn’t respond quicker, but I have been really busy. I’ll give it a whirl later tonight and let you know how it went.

Hi,

 

sounds strange. But I'm sure that you have backup(ed) your data regularly. I recommend you to restore your windows to

a new clean system. (You said there are tons of spyware, malware and so on). You can decide. Trying to clean your system (maybe one hour scanning, trying and so on....)

or setup a new system.

 

Cheerio

Lars

 

Malware Bytes locked up cause you were scanning in Windows mode. You need to run a scan when you are in safe mode. Most malware and viruses are not active in safe mode and you have a better chance of removing them this way.

Attempt to scan with Malware Bytes again. It is a resource hungry program.

 

Strange that NIS did not catch those ad-ware....maybe spybot caused conflicts...

Malware Bytes is not a resouce hungry program. It is extremely light.

Diesel is quite right.  If you sense resources being drained, something else is going on.  Let us know how Malwarebytes comes out for you.

 

Good luck


Dieselman743 wrote:
Malware Bytes is not a resouce hungry program. It is extremely light.

Something wrong with Malware Bytes. Everytime I run a scan it takes about a hour. Also, I scanned a double archive with it, on demand, and "no malicious items were detected". However, there were ~1000 samples of malware in it...........and all settings were turned to the max; extra heruistics, deep scan, etc.

There is no max settings for Malware Bytes. If you install Malware Bytes those are the default settings. If I run a quick scan it takes about 35 minutes. If I run a full scan it takes about 1.5 hours. Normal. Why is that odd to you. What are these malware samples? Does NIS find them?

But Norton should not protect against spyware, malware and adware? :smileysad:

 

Passenger Norton does protect you but no securoty is bullet proof. Even Avira missing things. There is nothing wrong with having a back up on demand scanner. Ask any security expert and they will tell you this. You can only 1 av and 1 as and 1 firewall in reall time. But you run as many on demand scanner as you wish. I actually have Malware Bytes and SuperAntiSpyware installed and run them about once a month just to double check things and it always comes up clean.


Dieselman743 wrote:
There is no max settings for Malware Bytes. If you install Malware Bytes those are the default settings. If I run a quick scan it takes about 35 minutes. If I run a full scan it takes about 1.5 hours. Normal. Why is that odd to you. What are these malware samples? Does NIS find them?

I think that there was a setting for extra scan and deep heruistics.

 

Those are various live malware samples. NIS caught all. 


Dieselman743 wrote:
Passenger Norton does protect you but no securoty is bullet proof. Even Avira missing things. There is nothing wrong with having a back up on demand scanner. Ask any security expert and they will tell you this. You can only 1 av and 1 as and 1 firewall in reall time. But you run as many on demand scanner as you wish. I actually have Malware Bytes and SuperAntiSpyware installed and run them about once a month just to double check things and it always comes up clean.

Some AV programs are focused on heruistics, such as Avira. However, it has "many" false positives.

 

Norton, on the other hand, is way more conserative. 

Dieselman743 I know that no antivirus can detect 100% of virus and spyware. But I would like that when a person has problems with virus and spyware, Norton sooner or later update its signatures and can solve the problem. No controversy. I like NIS 2009 and I just want to see Norton improve.