Infected with Trojan.Maljava!gen3 and need some assistance

Norton Security | Norton Internet Security
21

I'm getting to 4% on the online scanner then it just stops and says, "Can not get update.  Is proxy configured?"

22

You don't appear to have a proxy set, oh well  maybe a problem with the ESET Server.

 

Do you have a problem with the PUP now??

 

Quads

23

I see my windows firewall is on.  Would that be the problem?

24

Everything seems to be running smooth.  I sried it again after I turned off windows firewall and the same thing happened

25

Norton 360 has it's own Firewall,  having 2 Firewalls running would be a problem overall, Conflicts etc.

 

Windows Firewall should be turned off or disablled and let Nortons Firewall do its job.

 

Quads

26

Disable Norton

 

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

 

After that you are free to go on your merry way.  You are now fixed / Solved.

 

If you want Malwarebytes download the Free version to install and don't click the Trial button

 

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

 

This thread is finish If the infection is gone, so you can now create a new thread about setting up the Firewall and Norton etc.

 

 

Quads