Insight Dispute Submission query

Hi

How do I get passed the Security characters on the Submission form.  Upon entering characters once I get the prompt below.  So, I enter the characters again and I get the prompt below.  I tried page refresh several times with new characters.  There is only one box to enter Security characters.  Only way to enter this value twice is to enter characters twice in the same box.  This gets prompt.  OK, I'll enter characters.  Delete and re-enter.  This gets prompt.   Give me a hint how to get passed the prompt to complete submission.  I've done this Dispute Submission before and never had this issue.   How do I enter the value twice as prompted.

 

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