Install hangs

I just bought internet Security 2011. It will not install on one of my computers. It gets stuck at the "initializing" page. I deleted all temp files per instructions. I tried it on another computer and it worked. Back to mine and it still hangs. Windows XP Media .


ldmack3 wrote:

I just bought internet Security 2011. It will not install on one of my computers. It gets stuck at the "initializing" page. I deleted all temp files per instructions. I tried it on another computer and it worked. Back to mine and it still hangs. Windows XP Media .


Did you have some other security software on that computer before hand? What brand and version was it and how did you remove it before trying to install NIS 2011.

 

I take it you are trying to installl from a CD version?

Run Windows Updates until you receive all the available updates. Download and run the Norton Removal tool from the following link:

http://www.symantec.com/nrt


Restart your computer to Safe Mode, and then try to install your Norton product. Let us know the results.


Yogesh