Install/Uninstall fails on Windows 7

In response to an out of date notification, I attemped to upgrade to the latest version by uninstalling and reinstalling Safety Minder.  The uninstall spinning circles never stopped but there was no error generated either.  After rebooting I cannot install the new version due to it trying to complete the uninstall and failing after "Collecting Error Logs", although Safety Minder appears to have been complete removed from the hard drive and register.  How do I force the install to skip the uninstall step?  I am runing Windows 7 Ulitimate x64.

Hello,

 

try to boot up in Safe Mode: by the start press F8 before the windows logo, and you will see a list, there choose safe mode.

Once you booted up, just uninstall the software (when there's no internet connection, it will not ask your password).

 

Once you uninstalled it, reboot, and install new version.

 

 

Let us know the results.