Installation de la cle NORTON ne foncionne pas

Norton Security | Norton Internet Security
1

Bonjour

J’ai une cle d’activation fournie part le magasin Boulanger ou j’ai acheté mon PC hP

Mais elle ne fonctionne pas, que faire

Veuillez SVP me donner une réponse

Cordialement

HOFFMANN Damien

E-Mail: XXXXXX=Donnée personnelle masquée pour votre sécurité=XXXXXX

Que faire

2

Hello @Hoffmann
Was the key activated at the store?
Any device security trialware pre-installed on new HP PC?
Is Norton device security trialware pre-installed on new HP PC?
Did you sign in and register the key with your Norton account?

Please review: Download your Norton product purchased from a retail store here

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AI Overview
To activate a Norton key from a retailer, go to norton.com/setup, sign in or create a Norton account, and enter your 25-character product key from the retail box or card. If the key is for a purchase from a retail store, you may need to visit the store to have the purchase validated, as the key is “theft protected” and invalid until validated by the retailer.

Step 1: Locate your product key

  • The key is printed on a card inside the box or on the box itself, according to this Norton support page.
  • For online purchases, check your purchase confirmation email for the key.

Step 2: Sign in or create a Norton account

  • Go to norton.com/setup.
  • Click “Enter a Product Key” or “Enter a new product key”.
  • Sign in to your existing Norton account or create a new one by providing your details.

This video demonstrates how to activate Norton with a product key:
YouTube • Jul 9, 2025
https://www.youtube.com/watch?v=BfooT_uap-U&t=3

Step 3: Enter the product key

  • Enter your 25-character product key and click the verify or next icon.
  • If prompted, follow the on-screen instructions to complete the activation. This may include agreeing to the License and Services Agreement.

Step 4: Contact the retailer for validation (if necessary)

  • If you encounter an “invalid product key” message, the key may not have been validated at the point of sale.
  • Return to the retailer with your product and receipt to ask them to validate the purchase.

Step 5: Download and install Norton

  • Once validated, you can download and install the Norton product by following the on-screen instructions.
  • If you are updating an existing subscription, be aware that the new subscription period will not add to any remaining time on your old one.
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