Hi, I just bought a new laptop with Norton Internet Security pre-installed. Preferably I'd just uninstall these preinstalled stuff and use the extra license key from the AV product we have for our PC (we change brands every year or two, and usually we go premium suites, like the Norton 360, so if I have a key for that, I'll obviously choose that over the NIS). However, this is running on a 64-bit OS whereas the home PC and the other laptop are on 32-bit, so I am not sure if the old license keys we have would work. Yesterday as I was installing some software, after a reboot, the pre-installed NIS stopped working. It was giving me an error about a UI stub failure. I tried repairing the installation, but I ended up uninstalling it. So I downloaded NIS, and N360 from this site (trialware), but double clicking on the .exe files would just result to a brief appearance of the aero loading animation on the pointer, then nothing. Not even an error message.
Running the uninstall tool for Norton also gives an error, saying that "either a required impersonation level was not provided, or the provided impersonation level is invalid", with a directory pointing to C:\Users\username\appdata\local\temp\7zS429\SymNRT.exe
Presently, I am about to try using the extra license key we have for a 32-bit AV on one i would try installing on my laptop (products from your competitors installs smoothly, so I think it may be a registry error). I sort of doubt it would work, and I was actually keen on trying the new generation Norton products, as it has had good results from AV-Comparatives, so if possible, I would like to get some help.