I purchased Norton Small Business and downloaded the installer. When I ran it, I found that the installation succeeds on some PCs within the same network, but fails on others.
All of the PCs are running Windows 10 Pro.
Previously, Trend Micro antivirus was installed on these machines, but it has been uninstalled prior to attempting the Norton installation.
For the PCs where the installation fails, I checked the error logs and found the following message (excerpt below).
The log mentions analytics.avcdn.net, but I have confirmed that there is internet connectivity to that domain from the affected PCs.
Has anyone experienced a similar issue and found a solution?
Here’s an excerpt from the log (note: periods in domain names have been replaced with double underscores __ to avoid auto-linking):
[2025-07-04 00:17:17.792] [info ] [isfx ] [15552:10476] [A95DE6: 183] *** Starting SFX (25.6.9397.0), System(Windows 10 (10.0.19045) x64) ***
[2025-07-04 00:17:17.792] [info ] [isfx ] [15552:10476] [A95DE6: 184] launched by:‘3124-C:\Windows\explorer.exe’
[2025-07-04 00:17:17.832] [debug ] [isfx ] [15552:10412] [1392FC: 62] Sending report data: ({“record”:[{“event”:{“type”:25,“subtype”:1,“request_id”:“4010fda8-7deb-4ad8-8846-58271c654209”,“time”:1751588237792},“setup”:{“common”:{“operation”:“install”,“session_id”:“d7c55d1c-105f-4dd3-a742-0888a1161e2a”,“stage”:“sfx-start”,“title”:“”},“product”:{“name”:“sfx”},“config”:{“main_products”:[{“product”:“norton-suite”,“channel”:“”}],“sfx_ver”:“25.6.9397.0”,“trigger”:“3124-C:\Windows\explorer.exe”,“cmdline”:“"C:\Users\milare01\Downloads\norton_360_online_setup (2).exe" “},“system”:{“memory”:8118,“processors”:4,“workstation”:true}},“identity”:{“hwid”:“E1C85470F3C106A5DABB67DCAB997A566CBDF6945DADC7FAE788415A66A74043”,“fingerprint”:“952F518322D9FE37C4FB26321A7292C0”,“endpoint_id”:“858c1ec1-65ae-49b9-a7ca-f6b3f4c50cab”},“installation”:{“action”:“INSTALL”,“aiid”:””,“time”:1751588237831},“platform”:{“architecture”:“X64”,“os”:“WINDOWS”,“version”:“10.0”,“build”:“19045”,“lang”:“ja-JP”,“time_zone”:-540},“product”:{“edition”:1,“id”:9999,“version_app”:“25.6.9397.0”}}]})
[2025-07-04 00:17:17.832] [info ] [isfx ] [15552:10476] [87A417: 34] SFX started with command line ‘’
[2025-07-04 00:17:17.847] [debug ] [isfx ] [15552:10476] [A03D9D: 35] DSA for file ‘C:\Users\milare01\Downloads\norton_360_online_setup (2).exe’ verified with result ‘true’
[2025-07-04 00:17:17.857] [warning] [isfx ] [15552:10412] [DD2D3E: 115] POST fail url:hxxps://analytics__avcdn__net/v4/receive/json/25, err:12007, msg:‘Unable to send request’, retries:‘1’, downloaded:‘0’
[2025-07-04 00:17:17.874] [info ] [isfx ] [15552:10476] [6DC5BB: 71] SFX temp folder ‘C:\WINDOWS\Temp\asw-0c41085f-29ca-4beb-96db-3d53ef699e81’ created.
[2025-07-04 00:17:17.881] [debug ] [isfx ] [15552:10476] [A03D9D: 53] DSA for block with size ‘864’ verified with result ‘true’
[2025-07-04 00:17:18.069] [info ] [isfx ] [15552:10476] [D552D7: 381] The temp folder ‘C:\WINDOWS\Temp\asw-0c41085f-29ca-4beb-96db-3d53ef699e81\common’ has been successfully created.
[2025-07-04 00:17:18.101] [error ] [isfx ] [15552:10476] [DD2D3E: 115] GET fail url:hxxps://honzik__avcdn__net/defs/norton-suite/release.xml.lzma, err:12007, msg:‘Unable to send request’, retries:‘1’, downloaded:‘0’
[2025-07-04 00:17:18.873] [warning] [isfx ] [15552:10412] [DD2D3E: 115] POST fail url:hxxps://analytics__avcdn__net/v4/receive/json/25, err:12007, msg:‘Unable to send request’, retries:‘2’, downloaded:‘0’
[2025-07-04 00:17:19.192] [error ] [isfx ] [15552:10476] [DD2D3E: 115] GET fail url:hxxps://honzik__avcdn__net/defs/norton-suite/release.xml.lzma, err:12007, msg:‘Unable to send request’, retries:‘2’, downloaded:‘0’
[2025-07-04 00:17:19.901] [warning] [isfx ] [15552:10412] [DD2D3E: 115] POST fail url:hxxps://analytics__avcdn__net/v4/receive/json/25, err:12007, msg:‘Unable to send request’, retries:‘3’, downloaded:‘0’
[2025-07-04 00:17:20.244] [error ] [isfx ] [15552:10476] [DD2D3E: 115] GET fail url:hxxp://honzik__avcdn__net/defs/norton-suite/release.xml.lzma, err:12007, msg:‘Unable to send request’, retries:‘3’, downloaded:‘0’
[2025-07-04 00:17:20.354] [error ] [isfx ] [15552:10476] [D552D7: 195] The product-info.xml ‘norton-suite/release.xml’ has not been found in SFX, fail!
[2025-07-04 00:21:51.284] [info ] [isfx ] [15552:10476] [A95DE6: 269] *** Ending SFX after exception (44002, abe2) ***