Hi,
I'm helping a friend out with their computer. They installed NIS 2012 onto their computer, and it seemed to install correctly (having looked on the forums, I think that means we can rule out a faulty CD) when the installation was complete, all the programs on the desktop seemed to have 'disappeared'. The shortcuts are there, but when double-clicked they do not work. I'm aware things do not just simply disappear, so I am rather confused.
I asked if they uninstalled the norton 360 they had running before they installed the NIS 2012, and the answer was no.
All program file folders are empty apart from norton, in the add/remove programs list, all the programs are listed, however the little symbols next to them aren't (i don't know if i need to tell you this).
If there is any help someone can give me, i would be very grateful.
Hope to hear from you guys soon
cheers amy