I installed Norton 360 onto my computer, and it began scanning for risks and fixing them. When it finished scanning, a message said that the computer needed to restart. So, it did. Now, it won't boot into Windows. It just goes in a loop. Can anyone help me?
tgnn wrote:I installed Norton 360 onto my computer, and it began scanning for risks and fixing them. When it finished scanning, a message said that the computer needed to restart. So, it did. Now, it won't boot into Windows. It just goes in a loop. Can anyone help me?
Welcome,
Can you tell us a bit more about your circumstances? Operating system & service packs, previous security product, any other techniques you may have tried to recover your system?
Thanks
It's an Asus. I don't remember what antivirus I had before, but it came installed on the computer, and expired a while ago. I had to delete it when I installed Norton because it said they weren't compatible. My computer had been running slowly, which is why I puchased the Norton. So, anyway, it installed fine and started scanning, but it took a really long time. I let it finish overnight, and when I woke up, it had restarted. But it said that the computer couldn't start and something needed repaired. So I clicked repair, and about an hour later, it said that it couldn't repair. I could click either 'finish' or 'cancel.' I clicked 'finish' and then the computer turned off. When I turned it back on, a black screen appeared that said I could repair, or run Windows normally. I tried the 'repair' again a few more times, but nothing happened. So, I tried 'run Windows normally' and it seemed to start loading up. It showed the Windows logo, then the screen turned black, and then it showed the Asus logo. After that, it just kept doing that in a loop.
I tried to run Windows in Safe Mode with Networking. That didn't work; it acted the same as when I clicked 'run Windows normally.' I talked to a man from Norton Support, who said that my computer must have a corrupt file or something. But all of this happened after I installed Norton. Before, my computer ran a little slowly, but acted perfectly fine otherwise. My cousin, who has an HP, had the same (or similar) problem, and had to have a technician come out and restore the computer to factory settings. I've even tried doing that on mine, clicking f8 and restoring it, but it doesn't do anything.
Thanks for your help!
tgnn your still not telling us what we need too no
here the info we need
are you runing like window XP SP 3 window vista or window 7 or window 7 SP1
all so are you runing norton 360 5.2.13 or did you upgrade too norton 360 6.0.1.2
plzs go too about norton 360 and check what norton 360 you have
did you re start when you un stall your antivirus most antivirus need a re start be for in stalling a new one
Sorry. It's Windows 7. Norton 360 5.0. And when I uninstalled the old antivirus, my computer did need to restart, which it did without any problem.
now where geting some where
next are you runing norton 360 5.2.13? that is the newest update for norton 360 5.0
No, just 5.0
Tgnn
here what you can do un stall norton 360 uesing this tool and then go too your norton acc and down lode norton 360v6 your key that came with v5 will work with norton v6 when you get done in stalling norton v6 make sure you run norton live updates you may need too re start a few times and keep doing live updates on norton 360 in tell there no more
Thanks, but the computer won't let me uninstall Norton. I can't do anything on it.
tgnn did you try uesing the Norton removal tool it will re move N 360 hit downlode and then hit open and yet the norton removal tool do the rest
But how can I do that without being able to load into Windows?
hmmm how are you on here then
on a different computer
tgnn do you have your HP recover CDS ??? if you do then you can do out of the box re covery then re in stall norton 360
Did they come with the laptop? I have a cd that says Microsoft on it.
tgnn i give up on you i tryed too help you but am this wasting time on you
am going too go find some one us that needs help
Hi tgnn,
Since snowstorm apparently so unceramoniously dumped you in a manner I do not feel anyone should be treated I'll try to assist you.
First of all I know you mentioned your cousin had an HP, is it true you also have an HP Laptop?
If so, can you get back into Safe Mode on it and see if there is a Recovery Partition? I can see mine via COMPUTER - it shows the C: drive and a Factory Image (the same as a Recovery Drive) This extra drive (actually a partition of the internal hard drive) is supplied by HP in lieu of Recovery CDs.
I am not totally up to speed on the recovery using the Factory Image (Recovery Drive), but I am sure there may be another Guru here that will be able to provide the step by step direction you need - provided you come back and tell us what you can see in Safe Mode.
BTW - what exactly does the label on the Microsoft disc say?
snowstorm
I was very upset to read your comment :-
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tgnn I give up on you I tried too help you but am this wasting time on you
am going too go find some one us that needs help
.....................................................................................................................................................................................
In all the time I've been on these forums, and I sometimes ask for help and give silly answers to those trying to help me, I have never seen anything like your comment.
I think an immediate apology to tgnn is required.
Meanwhile, tgnn I wish to apologize for you're being so shamefully treated by snowstorm, especially when he was asking you questions which clearly demonstrate that he does not, in any way, understand your predicament. He was asking you to perform actions which were clearly impossible when you were unable to boot into Windows and he even doubted that by asking you how you were answering him if you were unable to boot the computer.
Please understand that the volunteers on this board, with the exception of snowstorm are kind, considerate and genuine people who genuinely try very hard to help others with their problems.
I am sorry that my limited knowledge does not allow me to offer to assist you, but, I am sure yank is trying very hard to do so, in a very polite and correct way and, should he not be able to succeed someone else will continue what he has started.
Please continue to have faith in the forum and let us know how it all goes, until you have the answer which you're seeking.
drshlomo.
tgnn Hi, 
I wish to apologize for you're being so shamefully treated by snowstorm, especially when he was asking you questions which clearly demonstrate that he does not, in any way, understand your predicament. He was asking you to perform actions which were clearly impossible when you were unable to boot into Windows and he even doubted that by asking you how you were answering him if you were unable to boot the computer.
Please understand that the volunteers on this board, with the exception of snowstorm are kind, considerate and genuine people who genuinely try very hard to help others with their problems.
I am sorry that my limited knowledge does not allow me to offer to assist you, but, I am sure yank is trying very hard to do so, in a very polite and correct way and, should he not be able to succeed someone else will continue what he has started.
Please continue to have faith in the forum and let us know how it all goes, until you have the answer which you're seeking.
Cheers,
drshlomo.
ok sorry to tgnn