Installing a 'safe' program

Apologies, this question must have been asked multiple times and I have 'solved it' before, but I am needing to do this now (to update teaching slides following an interface change) and can't find the answer quickly.

I have a program (Simul8) that I know is safe, but Norton stops it installing saying that it has blocked a threat due to a suspicious action from a .tmp file.

I have disabled firewall, antivirus protection and intrusion protection but still the file is being flagged and I can't install the update.

Help gratefully received,

BW

Matt

 

 

 

Thanks

Thanks ever so much - turning off the data protector did the trick.

 

Matt_Stevenson:
I have a program (Simul8) that I know is safe, but Norton stops it installing saying that it has blocked a threat due to a suspicious action from a .tmp file.

I have disabled firewall, antivirus protection and intrusion protection but still the file is being flagged and I can't install the update.

Maybe, Norton Data Protector is blocking .tmp file created by the known safe program installer. 

FAQ: Norton Data Protector
https://support.norton.com/sp/en/us/home/current/solutions/v132149446

Norton Community => search Data Protector = https://community.norton.com/en/search/site/Data%20Protector

fwiw ~
Data protector blocked a suspicious action
https://community.norton.com/en/forums/data-protector-blocked-suspicious-action

fwiw ~
I've had problems working around Data Protector objecting to .tmp files created by a program. 
I've had to turn off Data Protector (for example) to install new builds.  Even though main executable is signed.  Data Protector objects to .tmp files created by the new build installer.  Just saying.  

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Note: 
Disable Auto-Protect &or Disable Smart Firewall does not turn off Intrusion Protection, Browser Protection, Data Protector, Exploit Prevention, SafeCam, AntiSpam

Intrusion Prevention
https://support.norton.com/sp/en/us/norton-360/current/solutions/v15471442

Browser Protection
https://support.norton.com/sp/en/us/norton-360/current/solutions/v15457369

Data Protector
https://support.norton.com/sp/en/us/home/current/solutions/v130571264

Exploit Prevention
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v113665013

SafeCam
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v126148153

AntiSpam
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v14652470