Downloaded the Lite then bought the full version.
It would not, and did not upgrade!
I eventually deleted the lite and reloaded to get the upgrade. Now it want to charge me another $30!
Please help!
I do have a confirmation email with an order number.
It did not upgrade or at least did not give me access to the upgrade options.
Good. This means you will get this strightened out.
Stand by for instructions/requests from Erik, by Private Message; he'll get this sorted....
I’ve sent a private message with a request for some information. I need some information via private message only and some publicly.
I have the same problem with the upgrade from lite version to full version, could you help me too, please? I have the Google checkout order number.
Thanks in advance.
First thing that we need is the following:
Device Make and Model
Version of Android
If the the folder /sdcard/.nms/ exists on your device
When was NMS downloaded from the Market?
When was the purchase attempted?
If you do not have a file manager installed, you can use Columnar, Ghost Commander, ES File Explorer, etc.
Downloaded the Lite then bought the full version.
It would not, and did not upgrade!
I eventually deleted the lite and reloaded to get the upgrade. Now it want to charge me another $30!
Please help!
Galaxy S, GT-I9000,
Firmware 2.3.3
Gingerbread.RSJV3
The program after failed upgrade was uninstalled then reinstalled
No .mms folder found
Receipt from Google says it was purchased 27 October 2011, 18.43.04 PDT
Sorry, typo: no .nms folder
OK. So it looks like someting is preventing us from writing to memory. If you're willing could you do the following:
Install CaLog
Choose to record (verbose logging)
Attempt the purchase of NMS (don't worry, I will refund these orders till we get this resolved)
Let the upgrade fail
Stop logging
Send me a private message with the size of the log and I'll point you to how I can get that log from you
Also send me your Google order numbers.
having the same perform here with my evo :( booo
This is an unexpected issue. The same pieces of information apply.
Hello
I have the same problem
c'ant upgrade to the full version.
Samsung Galaxy S II
Android 2.3.4
Gingerbread.XWKI4
Receipt from Google says it was purchased 25 October 2011
I hope we can solve the problem
Phenoma and Wolle63,
Could you tell me if the /sdcard/.nms/ folder exists or not?
Could you use the steps using CatLog?
We will need both pieces of information in order to determine what is happening.
I am having the same issue. Installed Lite version, upgraded to full via Market and it waits for response from Android Market forever instead of installing Full.
Device Make and Model: Motorola Atrix 2
Version of Android: 2.3.5 build 5.5.1-175_EDFFW1-16
If the the folder /sdcard/.nms/ exists on your device? Not that I can see.
When was NMS downloaded from the Market? October 28, 2011
When was the purchase attempted? Order date: October 28, 2011 7:11:46 AM PDT
Sent a PM with private information as well.
Thank you.
Hmmm how do I find out if I have the folder? .from the catlog?
Do you have file manager or something similar installed?
If not you might like to download an app from the market. Erik has suggested Columnar, Ghost Commander, and ES File Explorer.
When you have one of these you should be able to browse through your file structure on the device.
@phenoma In Gingerbread and later, there should be an app, "Files" that's part of the Android OS, which will allow you to do this without needing a third party app. Click the app, select "SD card," and scroll down all the .xxxx directories until you get to where .nms would be. If you don't see it, you don't have it! LOL
I am also having the same problem that lite is not upgrading to full version,
Phone Sony Ericsson Xperia X10i
Android 2.3.3
Lite downloaded 28/10
Full purchased 28/10
I do have google check out receipt and number
no .NMS file on SD card
Hope you can Help
Thanks Richard
Sorry for the delay in responses. I’ve had network issues all day. I’m now in a location that should be better.
At this point we are investigating why the purchase and upgrade are not completing on the device side. All problem orders will be refunded, but at this point we need the following:
Using CatLog, begin verbose logging
Attempt to purchase NMS
Disable logging and send me the log via email (send me a private message and I will give you my email address)
Send me each of your Google order numbers and I will refund them
With this information I will work with the team on analyzing the logs to determine the root cause. Thank you all for your patience.