I have Norton 360 with 10 licences. I live in UK. My daughter is having trouble installing the product in Uganda with one of my licences. My question is is she able to use my licence in Uganda or does she need to buy a separate copy of her own, if so can I buy it in the UK and send it to her. If she can install mine in Uganda does she have to do anything different whilst installing the product. Any advice would be appreciated. Thanks
what trouble? error message? any message?
I'm thinking.
You are running up against the geo locking feature of Norton products. This feature had to be implemented due to export rules and other political reasons to restrict the use of US developed software.
What you need to do is contact Norton Support and explain your situation and ask them to change your subscription to one with a non geo locked product key. www.norton.com/contactcs
https://community.norton.com/en/comment/8510124#comment-8510124
Message: "This product key is not supported for the country registered to your Norton account"
https://support.norton.com/sp/en/us/home/current/solutions/v133932418
Did you send her a download link from your Norton account?
Caveat: I'm not familiar with Uganda + Norton
Extend your protection to your other devices
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v118869637
Please review: How To - Contact Norton Official Support via chat/phone info
Please review: How To - Contact Norton Official Support via social media info