I have an IMac and Norton 6.6 and want to update. I read that Norton update to can be installed only via "Live Update;" however, this does not work. I have tried several times.
Also, I installed Norton security for Safari and now Safari does not work at all.
After running LiveUpdate, I still have the Security X At risk box at lower right showing red. When I click it nothing happens.
Not exactly a first user on a new build. This user is still on version 6.6 and the latest version is 7.4 which was announced April 27, 2017 in this product announcement. https://community.norton.com/en/blogs/product-update-announcements/norton-security-74-mac-now-available. This update to the version 7.4. is what is only available by LiveUpdate, but you already have to be running version 7.
To get version 7, you should be able to log into your Norton Account at https://manage.norton.com. Then click on My Norton at the top right and click My Services. Choose your current subscription and click on Download. Follow the instructions to install on your device and it should install the latest version of your product. This should get you to version 7. Be sure you run LiveUpdate manually a few times, restarting as necessary, until no updates are available. That should get you to 7.4
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Hello BeeGeeDee
Conclusion. You have randomly been a 1st installer of an updated version or patch with flaws,
If there is already a fix still in progress/testing, you have not been randomly selected to receive it, and won't get it until telemetry indicates that it works. Either wait with the red x until a stable update gets out of random trials
OR:
Two options. run the installer you original installed Norton from if you selected SAVE then RAN it. from where you selected to save it....... Even if RUN was selected, It might still be in some system download folder IF you can find it. The installer finds an existing product on re-run, asks if you want to save SETTINGS and un-install or un-install everything, . . . . . . then follow the screen prompts to install the version you started with. Then do re-starts and interactive LU over and over until no more updates which will be the last stable version (pre 66 build) and current protection definitions before you got drafted randomly to try the update that was sour.
Second option. Download the product again, You may or may not have to un-install but the new DL should un-install and ask you if you want to save settings. That DL will be the last STABLE SELL of the product. As above, follow the prompts and interactive LU until the protection definition files are current.
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Download over uses Traffic/Network ISP subscription budget, that's why I like save then run SW DL's and I make a back-up copy in case an installer automatically deletes itself on running. Adobe Shockwave ad-on DL is an example.
These are the protocol options I use on my Windows 7 pro PC. and should apply to other systems generally. and other SW installations that provide updates/patches.
Window has the Recovery feature which messed up the LiveUpdates of my Norton product from some time before the recovery point which I manually set just after updating and before the download and install of some SW. I then decided not to purchase before the trial period ended. Which neither IT nor Windows would Un-Install. Then I had to re-update Norton after the RECOVERY. So I didn't include that in the SOLVE besides, BeeGeeDee, your problem is on an Apple System.
I have done repetitions of the two options and noticed that letting the original saved installer do the un-install or DL current stable installer get the same results: the product is in the Programs(86) folder.
If the product is UN-INSTALLED before the DL of current stable version, the installer placed the product in the Programs folder where 64 bit programs are instead of the Programs(86) folder that has 32 bit code. and the product folder has a NESTED "product folder" with 32 bit code that is run even on 64 bit capable system like mine. Again, I have a Windows 7 Pro 64 bit Compaq (HP) and BeeGeeDee's is an Apple System.
I started this before it was moved to Norton for Mac, it took a while.
I'll ask this thread be moved to the Mac board where more Mac users will see it.