Instant Lock does not lock

Norton Family | Parental Control
1

Issue abstract: Brand new device, brand new install, permissions all checked and the device does not instantly lock.

Detailed description: Steps to reproduce:

  • set “instant lock on” on parent device
  • wait … nothing happens
  • on child device, click notification “Helping keep you safe”, pull down to refresh, device locks.
2

Hi @tomdeb ,

Thanks for reaching to Norton Family.

Sorry for the inconvenience caused. We are analysing this issue and need more details to troubleshoot further. We have sent you a private message regarding the same. Kindly check.

Thanks,
Norton Family Team

3

Same here. My kid would need to refresh the house rules by himself to let Norton lock the tablet. Absurd!