On the family.norton.com website, Instant Lock was shown to be ON for my child on all of my devices. However, using his password, I could log onto the computer without any restrictions. Called Norton chat support, and the agent uninstalled and re-installed Norton Security. This worked for about 2 days, and it stopped working again. I have changed all of my passwords and I am sure that my child was not able to log onto Norton or as the administrator on my computers to change any of the settings.
Any suggestions would be much appreciated.