Instant Messaging not reporting activity

Hi, both my children had new Dell Inspiron 15" laptops for Christmas. These run Windows 7 and have Norton 2011 Internet Security installed and Norton Family. My daughter uses Windows Live Messenger to chat with her friends, but I cannot see anything reported on the monitoring screen when my wife and I look. The IM activity setting is 'On' and activity is monitored for emails/searches etc... everything else seems to work. Is there something else I need to do? Thanks

Hi, both my children had new Dell Inspiron 15" laptops for Christmas. These run Windows 7 and have Norton 2011 Internet Security installed and Norton Family. My daughter uses Windows Live Messenger to chat with her friends, but I cannot see anything reported on the monitoring screen when my wife and I look. The IM activity setting is 'On' and activity is monitored for emails/searches etc... everything else seems to work. Is there something else I need to do? Thanks

ReggietheCat,

 

What is the version of the Windows Live Messenger that your children use ?

 

 

 

Thanks,

Katie

Hi Katie, they both have Windows Live Messenger 2011 installed on their laptops. Thks ReggietheCat

Right now, the Safety Minder does not support the newest version of windows messenger. Can you confirm if that's what they were using previously?

 

 

This is the first time we have used IM and NOL. When will you have this fixed please? I see we are not the only family with the problem. Thks Reggie