I have been trying to resolve a Norton bug.
1) First I am told to run Norton update. Then suddenly I am told to download and run intelligent down loader.
2) Then I am told to run a scan. That does not work so told to download power eraser.
3) That does not work so get the tried and true uninstall/reinstall. Of course we all know uninstall has issues so you must download the post uninstaller to complete the job.
This is a cobbled together mess. Why not at least update gui to have a complete set of tools.