Internet Browser/Computer Crashing With Norton Internet Security

Norton Security | Norton Internet Security
1

I've searched around online for a while for a solution but haven't found anything that has worked.

 

Out of nowhere recently, every time I open an Internet browser for more than a few seconds or try to navigate anywhere, everything on my computer freezes up and I have to hold the power button to force a shutdown. I normally use Google Chrome and was thinking it was just an incompatibility issue between Chrome and NIS, but other browsers have crashed my computer as well.

 

I have tried updating NIS and uninstalling/reinstalling NIS but it always does the same thing. In fact, the only way I could get online to type this out was by leaving NIS uninstalled (at which point everything runs smoothly on my computer).

 

Any idea as to what could be the problem or things I could do to test issues? Thanks!

2

Hi dholllister,

 

Do you have any other security software running on the PC, such as Microsoft Security Essentials or some other realtime program?

3

Hi Dhollister,

 

Welcome to Norton Community!

 

Provide us the following information:

- version of Norton Internet Security you use

- Operating system you use

- version of browsers you use.

- any other security products you use

 

First step should be to eliminate the chance of threats from your computer, try Norton Power Erasr:

http://www.norton.com/npe

 

Let us know if it detects any threats.

 

Thanks,

HarryP

4

I also have problem with computer freezes (black screen and restart) up  when I use Firefox or Chrome. When I use a NIS a cannot use my computer!!!

 

I found this in Windows log:

 

 

Nazwa aplikacji powoduj

ącej błąd: ccSvcHst.exe, wersja: 11.2.0.9, sygnatura czasowa: 0x4ed5768a

Nazwa modułu powodującego błąd: APPMGR32.DLL_unloaded, wersja: 0.0.0.0, sygnatura czasowa: 0x4f220556

Kod wyjątku: 0xc0000005

Przesunięcie błędu: 0x705b9751

Identyfikator procesu powodującego błąd: 0x8a8

Godzina uruchomienia aplikacji powodującej błąd: 0x01ccff9c87f23bd0

Ścieżka aplikacji powodującej błąd: C:\Program Files (x86)\Norton Internet Security\Engine\19.5.0.145\ccSvcHst.exe

Ścieżka modułu powodującego błąd: APPMGR32.DLL

Identyfikator raportu: 07571620-6b90-11e1-b24f-d9274b2b7c21

 

 

NIS 19.5.0.145 (polish language), Win 7 SP1 x64, Firefox 10.0.2.

5

I use Norton Internet Security 2012 version 19.5.1.2, my operating system is Windows 7 Home Premium Service Pack 1, my browser is Google Chrome version 17.0.963.79, I do not use any other security products, and Norton Power Eraser did not detect any threats.

6

Hi,

 

I created a article about a similar problem, have a look.

 

http://www.gl-computers.co.uk/free-articles/norton-internet-security-2012-crashes-when-installing-error-message-setup-exe-has-stopped-working