I ran Norton Support on my Windows 7 64bit desktop PC and it reported "Internet Connectivity Failed." I was directed to download and install a Smart update file, which I did, and then run a full system scan, which I did. Nevertheless, still when I run Norton Support it tells me the same:
Norton Security Suite
21.1.0.18
Windows 7 Home Premium
7601.18409.amd64fre.win7sp1_gdr.140303-2144
Norton Autofix Results: 1 item(s)
Internet Connectivity :: Failed
What does that mean? And what should I do next?
My internet connection seems fine. I can do all the usual online things--with one peculiar exception: I cannot browse Newegg's website. Regardless of which browser I use--Firefox, Internet Explorer, or Google Chrome--I get a "server not found" error every time. I also have a laptop and several other computers in my home and they can all browse Newegg's website just fine; only mine cannot, which is why I turned to Norton in the first place (by the way, turning off Norton's AV and firewall do not fix the Newegg problem). Are these issues related?
Thanks.