Internet explorer crashes

Norton Security | Norton Internet Security
1

I have Norton 360 Premier installed on a brand new Dell N5110 laptop.

I also have Internet Explorer 8 and ever since I installed Norton, nine times out of 10, when I launch IE, before it even fully finishes loading, it will say "Internet Explorer has stopped working. A problem has caused Internet Explorer to stop working,
it will be closed and notify you when there is a solution to the problem.".... but it notifys me of a solution. And it just keeps crashing everytime I try to get on the internet. :womanmad: I never had this problem before installing Norton!!!

2

the trial version of McAfee was pre-installed on the laptop when I got it.
it was uninstalled when I installed Norton because Norton said it had to

uninstall McAfee in order to be able to finish it's install. (not exactly in those terms, but you get the idea)

3

Was this behavior that began when you installed the product or sometime afterwards?  When did this behavior begin?

4

It began after it was installed. I do not remember how soon it was that it began,

but I think it was like the very next day or something like that.

5

I have Norton 360 Premier installed on a brand new Dell N5110 laptop.

I also have Internet Explorer 8 and ever since I installed Norton, nine times out of 10, when I launch IE, before it even fully finishes loading, it will say "Internet Explorer has stopped working. A problem has caused Internet Explorer to stop working,
it will be closed and notify you when there is a solution to the problem.".... but it notifys me of a solution. And it just keeps crashing everytime I try to get on the internet. :womanmad: I never had this problem before installing Norton!!!

6

Hello Precious,

 

Since we don't have much detail as to how McAfee was uninstalled, I would suggest running their Removal Tool to clear up any leftover remnants of the program.

 

Let us know how you do.

7

When I go to remove programs (like it says to do in step 1) it does not show McAfee

8

My apologies.  You can proceed to Step 2 - Download and Run MCPR.exe.

 

That should clean up any left-overs.

9

Did it... but the net is still crashing. But I just realized that it is usually (if not always) Yahoo that crashes...

so maybe it is a Yahoo issue and not a Norton issue...

10

You may want to consider resetting IE8.

 

I have had occasion to reset IE8 and suffered no ill effects from doing so. Enabled Add-ons will not be removed, but reset to disabled. You should make note of which Add-ons are currently enabled, as they will need to be re-enabled after the reset. (IE8 > Tools > Manage Add-ons)

 

If you are going to reset IE8 to the default settings, please read this KB Article to be sure you understand and accept the ramifications of a reset. Be sure all Symantec / Norton add-ons are enabled.

11

Please try the steps mentioned in the following Symantec KB, and make sure that Internet Explorer is set to allow:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=v52344433_EndUserProfile_en_us


Yogesh