Internet Explorer does not close properly with Norton Internet Security 2010 installed

I just installed Norton Internet Security 2010 and find that my Interner Explorer browser no longer closes properly.  To check, I uninstalled NIS and IE worked fine.  When I reinstalled NIS, IE will work until I try to exit and then after repeated attempts to close an error message will tell me that IE is not responding.  Closing IE becomes a time-consuming and annoying process.

 

My computer is a Dell running Windows XP.  My browser version is IE7. My previous internet security system was McAfee and I did not experience this problem with that program.

 

Is there anything I can do to stop NIS from causing this problem?

Hi SamC,

 

Welcome to Norton Community!

 

Check whether IE 7 is set to ALLOW in the Program Rules of Firewall Settings. Then try resetting the IE 7 settings, here are the steps:

http://support.microsoft.com/kb/923737

 

Also, try running the LiveUpdate in Norton 2010 program repeatedly until you receive all the available updates. Let us know how it goes.

 

Yogesh
Message Edited by yogesh_mohan on 11-16-2009 09:59 PM

I just installed Norton Internet Security 2010 and find that my Interner Explorer browser no longer closes properly.  To check, I uninstalled NIS and IE worked fine.  When I reinstalled NIS, IE will work until I try to exit and then after repeated attempts to close an error message will tell me that IE is not responding.  Closing IE becomes a time-consuming and annoying process.

 

My computer is a Dell running Windows XP.  My browser version is IE7. My previous internet security system was McAfee and I did not experience this problem with that program.

 

Is there anything I can do to stop NIS from causing this problem?

SamC -

 

If you run a HiJackThis scan and log the file, you will most likely find that there are McAfee BHO still loading in IE7.  Yaso_Kuuhl's suggestion to run the McAfee Removal Tool will correct that situation.  You may also find that after that, disabling and enabling the Noston Intrusion Protection Service (you can turn this off and on from the main NIS2010 interface) may be needed to properly "seat" Norton into IE7 after McAfee has been removed.

 

Please download HiJackThis for this web site.  Choose the executable and save it on your desktop.  Run the file and select the first option on the main menu "Do a system scan and save a log file".  When this is finished, Notepad will open with the log file in it. Save the log file and attach it to a post here via the Add Attachments under the orange Post button, if you would like.  The section you may find interesting is the BHO section (codes O2 in the log file).

Thanks to everyone who posted suggestions!  I tried the first one which was to use the McAfee removal tool and it seems to have corrected the problem with IE.  (Before installing Norton I had uninstalled McAfee, but had no idea that there was a removal tool too)

Hi Sam

 

Thanks for coming back and letting us know that your problem has been solved and for marking the appropriate post to show that your problem has been solved. Please feel free to come back any time if you have another problem and just open up a new thread. Thanks

Oops!  The IE problem seems to be back.  I’m going to try the other suggestions that were posted.

SamC,

If the other suggestions do not work, then you may want to try reinstalling NIS 2010 again, since you installed NIS 2010 while bits of McAfee were possibly still around. If NIS 2010 is the only Norton product on your computer, then you can use the Norton Removal Tool method.

 

Note: the removal tool will wipe out your settings and any other Norton products installed on your computer. It will not touch your product key, however, and your newly installed Norton product should pick up your key automatically.

 

-Also, if you use Identity Safe, back up your Identity Safe data beforehand:

http://service1.symantec.com/SUPPORT/nco.nsf/0/e5a44e06f97b3f89882572260060120f?OpenDocument&seg=hm&lg=en&ct=us

 

-download the removal tool from here and save it to your desktop:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

 

-download the full NIS 2010 installation package from here and save it to your desktop:

http://www.norton.com/nis10

 

-make sure you have got your product key handy (you can get it from your Norton account) just to be on the safe side.

 

-deactivate any other security software you may have, such as Windows Defender. However, please leave Norton running. As a side note: running two real-time security programs on one machine is not recommended.

 

-if you wish, you can create a system restore point

 

-disconnect physically from the internet (remove the internet cable) that way your computer is not exposed.

 

-if you're in Vista: right-click on the removal tool icon, run as administrator; run the removal tool 2-3 times, rebooting each time after every run

 

-after running the removal tool: if in Vista: right-click NIS 2010 icon, run as administrator, let it install itself. When it wants to connect with the web, connect again to the internet.

 

Please post back with the results if you decide to go this route. 

 

Do you know how to navigate to the Event Viewer that is in Computer Management that is under Administrative Tools in Control Panel?!

 

Go there and look under Internet Explorer and under Applications for an event error flag at the time you close IE and get the error situation.

 

Then double click on that entry and it will bring up Properties with more details for the even and if you click on the Copy icon (looks like two pages) you can copy the technical information and put it into a message here -- or investigate it yourself.

 

The reason I suggest this is that I was getting an odd error each day after turning on the computer -- the first time I opened IE7 (XP Pro like you) I got an error screen reporting a Run Time error in IE and that IE would have to close. When I went to Event VIewer there were two errors reported at the time and the first one pointed to a Google tool bar function.

 

I went to Google and downloaded the current version and that may have cured it. It has not reoccured so far.

 

I know your situation is slightly different but the event viewer is a place to look for clues and there are certainly people here who are good at interpreting error reports -- better than clicking on the link and finding Microsoft doesn't know anything about it!

 

FWIW