HI,
I wonder if someone clever can help? I have bought the 2012 version (just one product key) to replace my 2011 version. I bought it at the store instead of renewing online as a) it was cheaper and b) I didn't want auto-renewal and there didn't seem to be a way of opting out. The guy at the store said to uninstall my old version before I ran the new CD. I did just that only to find that now the new CD will not run so I now have nothing! Is there a way of downloading the 2012 product direct from the website and then validating the product key that I have here? I think there may be an issue with my drive too as it seems to have disappeared from My Computer and having run a few 'fix it' troubleshooters, it seems to have vanished. Or do I just take the new product back to the store and try another tack?
Any advice most appreciated!
Techtard