Invalid Licence

Norton Security | Norton Internet Security
1

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2

johna,

thank you for repyling. I have not been able to run Live Update. It comes up as operation failed.

This is my second attempt to reply to you.

Terry

3

I would first recommend contacting our Customer Support team through the product’s Help & Support link. Or you can visit the below site to contact our free Customer Support:

http://www.symantec.com/norton/support/selectproduct_ts.jsp

If you have already done this and they could not resolve your issue, please let us know. If this is the case, please provide as many details as possible. Thanks!

4

Tony,

I did indeed contact customer service and they reinstalled the software and fixed the problem.

Regards,

Terry

5

Thanks for the follow-up Terry. It’s nice to know that our Customer Support team was able to fix the problem with a reinstall.

1 Like
6

When I try to run a virus and spyware scan "Invalid Licence" shows up under "Results" I have spent a long time trying to to get support help but have failed. The system gets stuck in the scan my computer mode.

Can someone please help!

Terry

7

Hi terryl

 

First, can you run live update then restart your pc and see if the same problem occurs.

 

Let us know.