Attempted to sync IDSafe between iPad (new) and iPhone (old). I had previously only accessed app on iPhone (ver 8.2). I had to reset password to Norton account to get app to login on new iPad (ver 8.1.3). No problem! Email & new password taken... Then they requested a new cloud vault password (w/ more strict requirements). Instructions mentioned ability to import old account entries--sounds good! The vault loads empty (scary!) but I figure Symantec knows what they are doing, right? NOPE! All passwords are gone. Close app on both devices, restart app on both devices... All data gone! Yes-- I RTFM and followed all instructions completely. Tried to log on website and data gone there too. Any ideas on fixing this major FUBAR on their part? Thanks in advance!