Iphone does not display under My Device

It shows as one of the installs used, but it does not show under My devices.. Any clue ?

sorry tried to give accepted solution to peterweb - accidentally selected mine also.

Thank you. Looks like you figured out how to fix.

Glad it worked for you.

 

sorry tried to give accepted solution to peterweb - accidentally selected mine also...

Now I am good !

Have you tried to do a contact backup? You need to sign in to do that also. 

yes

Have you signed into your Norton Account from the app on the phone?