IS 2010, the download intelligence/insight/notification tool seems to have stopped working

Hi all, not had any problems for a long time but I have recently noticed that when I download a program setup file (.exe), I no longer get the little window popping up in the bottom right hand corner stating if it is a safe download or not with the option to open up that window to see if 'thousands' or 'hundreds of users' in the Norton community have used this file etc...

 

I have checked all the settings and this feature is fully enabled, I havent been into settings to change anything, is this a bug of some type??, not the end of the world or anything but I really miss this excellent feature for when I occasionally download a new app (btw, the only few apps I have recently downloaded are well known ones like Firefox, Peerblock and some others)

 

Has this been reported before??

 

I have Norton IS 2010, fully updated ( 17.7.0.12 ), any help or pointers very much appreciated, thank you.