Is anybody else getting the missing icon in the taskbar and NOT getting the framework error?

Norton Security | Norton Internet Security
1

I would like to know, and if so, did you try the hotfix or uninstall and reinstall NIS 2009?

2

NIS 2009  16.7.2.10 update came last Tuesday night 8/18/2009, missing icon problem noticed Friday, problem went away for the last 2 days, now it has returned.

3

Hi TooStrong,

 

Do you still experience the same problem? Please let us know.

 

Thanks,

 

TomV

Norton Forums Moderator

Symantec Corporation

4

And do you still have the .10 version or has it been updated already to the .11 version.?

5

I’ve just rebooted my computer for the first time in 2 days, and suddenly my icon has dissapeared. I now have the latest patch - 16.7.2.11 on Windows 7. Have been using on 7 for a few months, and never had this issue before.

6

stevefoxon,

 

There is a known issue of the system tray icon sometimes disappearing when 16.7.2.11 is installed on Windows 7.  See this thread for the solution:

 

 http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=19526

7

NIS tray icon disappeared when patch was applied upgrading from 16.2.7.10 to 16.2.7.11.  I have restored it following registry suggestions in another part of the forum and all is well.  For me, imissing tray icon occurred only immediately after upgrade to .11.

8
SendOfJive wrote:

stevefoxon,

 

There is a known issue of the system tray icon sometimes disappearing when 16.7.2.11 is installed on Windows 7.  See this thread for the solution:

 

 http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=19526

 

Excellent, that did the trick. Thanks for the quick reply :)

 

Steve.

9

I have the same missing icon issue with xp pro.  NIS version 16.5.0.135

 

I can't perform a Live Update to get the newer version.

 

Desktop icon is inoperable.

10

TomV,

 

Thanks for getting back to me,

Weil sent me a private message asking me about this issue and I sent him a response, maybe he can forward it to you.

 Yes, I was still having the issue of the missing icon, so on 8/26/2009 I uninstalled NIS 2009 version 16.7.2.10 and reinstalled  NIS 2009 Version 16.5.0.135 and everything is running back to normal for the last 6 days. So I would definitely say that the problem was with the update to 16.7.2.10

 I am corrently running version 16.5.0.135.

I see that the newer version is ready ( version 16.7.2.11) I hope when my computer updates to the newer version I don't have the same problem.

Thanks

11

I would like to know, and if so, did you try the hotfix or uninstall and reinstall NIS 2009?