Is NIS the possible cause of Norton Online Backup failures?

I am posting this problem here because I think NIS is interfering with NOBU.  I have posted this problem in the NOBU community, but apparently nobody monitors it. 

 

I have NIS 12 and recently installed NOBU.  The initial backup ran fine.  Subsequent backups are getting an error LA2202 that means the PC is running out of resources to process the job.  Restarting the PC helps but only for the first backup; subsequent backups continue to fail.  I have killed most of the startup programs, stopped all unnecessary background processes and closed all open programs, but still get backup failures.  My PC is very clean and healthy.  I have completed scans with NIS, Panda, Malwarebytes, Kapersky, Spybot S&D, SpywareBlaster, run CCleaner, error check, defrag. 

 

I'm wondering if the NIS idle time scans, idle time optimizer, or other NIS background processes are causing the lack of resources for NOBU to complete.   Has anyone experienced idle time processes to interfere with other programs?  Do idle time processes take up that much processing ability?

 

Win XP SP3

Dell 8400

Pentium 4

3.99GB Ram

Lots of HD space available

 

Thanks,
Kenny

I am posting this problem here because I think NIS is interfering with NOBU.  I have posted this problem in the NOBU community, but apparently nobody monitors it. 

 

I have NIS 12 and recently installed NOBU.  The initial backup ran fine.  Subsequent backups are getting an error LA2202 that means the PC is running out of resources to process the job.  Restarting the PC helps but only for the first backup; subsequent backups continue to fail.  I have killed most of the startup programs, stopped all unnecessary background processes and closed all open programs, but still get backup failures.  My PC is very clean and healthy.  I have completed scans with NIS, Panda, Malwarebytes, Kapersky, Spybot S&D, SpywareBlaster, run CCleaner, error check, defrag. 

 

I'm wondering if the NIS idle time scans, idle time optimizer, or other NIS background processes are causing the lack of resources for NOBU to complete.   Has anyone experienced idle time processes to interfere with other programs?  Do idle time processes take up that much processing ability?

 

Win XP SP3

Dell 8400

Pentium 4

3.99GB Ram

Lots of HD space available

 

Thanks,
Kenny

I have about 17GB free out of 100GB.  Calculate Backup function says there is enough for the next backup.  Subsequent backups don't take up much more space.  I have a support ticket open on this on the NOBU side.  I've spent hours with Chat and on the phone, uninstalled NOBU and NIS with the remove tool, reinstalled, purged all data, started a new backup.  Nothing has worked.  I was just hoping someone here might have experienced the same problem.   You answered my question about NIS interfering.  Thank you.

 

Can you tell me what the definition of "idle time" is?  Does that mean I have not touched the keyboard or mouse for a certain time or does it mean the CPU usage is at a certain %.  NOBU takes about 80% CPU when running and if another process starts (NIS or other) and that overloads the system, that may be the source of the error.

 

thanks for the reply!!

Hi kgirot58,

 

 Thank you for that information.

 

Idle time is when the user’s activity state or the CPU’s activity state is idle (no activity). Norton identifies the idle state of your computer to run a scan after a predefined idle timeout. You can specify the Idle Timeout duration after which you want Norton 2012 to identify your computer as idle. You can specify Idle Timeout for a period of 1 minute to 30 minutes. The default duration is 10 minutes.

 

Can you check the CPU speed and system configuration as a whole and let us know

Where do I find this?

 

I am leaving town now.  Will be back and respond on Monday.  Thank you!

Hi Kgirot58,

 

Try the steps mentioned below.

 

1. Click "Start" on the Taskbar.
2. Go to "All Programs".
3. Go to "Accessories".
4. Go to "System Tools".
5. Click "System Information".

Couldn't find CPU info from your instructions.  My Computer>Properties says this

 

Intel

Pentium 4 CPU 3.00GHz

2.99GHz, 3.25GB of RAM

 

What other system configuration info do you need?