Ever since the latest Norton upgrade which was late last year or around Xmas (I think? time flies), I have had massive problems with my display driver. I have tried downloading upgrades to NVIDIA, uninstalled and re-installed - nothing works. My computer will freeze about 5 minutes after starting, if it doesn't recover after about 3 minutes it isn't going to and I have to manually shut down and restart. I have never had these problems on previous versions of Norton over the last 4 years. What can I do??
arobins wrote:Ever since the latest Norton upgrade which was late last year or around Xmas (I think? time flies), I have had massive problems with my display driver. I have tried downloading upgrades to NVIDIA, uninstalled and re-installed - nothing works. My computer will freeze about 5 minutes after starting, if it doesn't recover after about 3 minutes it isn't going to and I have to manually shut down and restart. I have never had these problems on previous versions of Norton over the last 4 years. What can I do??
Hi,
I have one of my test drives running W7 x64 with 360 current and NVIDIA also current without any problems.
What scans have you run and what were the results?
Have you tried running a scan with either
http://www.malwarebytes.org/products/malwarebytes_free
or
they are on demand scanners that you can keep on your desktop and run for a second opinion scan whenever you feel it necessary. I get the feeling about once a week.
Keep us posted
Thanks for your suggestions I have tried going through the Malware scan, but I get a message from Norton 360 to say it is conflicting software and to uninstall. Do you just ignore those messages and run them both?
I am using Windows Vista if that makes a difference. It is a frustrating problem because it doesn't happen every time, and sometimes it recovers itself with a message to say "display driver stopped working and has recovered" and other times I have to power off.
Thank you for your help
Ann
Is this a laptop or a desktop?
Where did you download the NVIDIA drivers from -- that can make a difference with laptops.
Can you give the make and model of computer so we can do a bit of searching?
It's a desktop and NVIDIA is the display driver that came with the computer - I have never had a problem with it until the last Norton update, which is why I thought it might be linked. The computer is Acer, running on Windows Vista and around 5 years old - but beyond that I don't have any information with me, I'll check when I'm at home tonight.
When I log on things are normal for a couple of minutes, then it freezes and shuts down. when it restarts, everything is distorted (enormous desktop icons) and I get a message to say 'device driver installing' - sometimes it then corrects itself, but lately it's not even doing that.
There is no other new software or anything else I've downloaded, total hard drive is 700gb and approx half full.
Any suggestions for what I can try would be much appreciated - should I be trying to contact NVIDIA support too?
Hi,
I'm running NVIDIA drivers with 360 on a w7 test system and have not had any problems from either. You might try updating your NVIDIA drivers - let their program check your system and select the correct one. I'm not sure which would be correct since I don't have vista on anything at this time.
Also, what scans have you run? Any results you can report?
Thanks
In your first message you said
<< I have tried downloading upgrades to NVIDIA, uninstalled and re-installed - nothing works. >>
which is why I asked where you downloaded the drivers from -- Acer or NVidia?
Can you check system information on the machine (WINKEY + Pause key at the same time is a quick way or Right mouse click on My Computer and select Properties) and say what Service Packs have been applied and whether the VISTA is 32 bit or 64 bit -- if it doesn't say then it is 32 bit; if it is 64 bit it will say so.