What's the time limitation after Symantec, if Norton key not activated by user, starts to count down remaining days of license irrespectively, due to Symantec policy or conditions?
What's the time limitation after Symantec, if Norton key not activated by user, starts to count down remaining days of license irrespectively, due to Symantec policy or conditions?
Hello myoshi,
A Norton product key will not start to countdown until it is used to activate a product.
I do not know of a definitive shelf life, but I am aware that some folks have had an unused key for a number of months and had no problems when it became time to use it.
Thanks, so it is the matter of months not weeks until it starts to count down…
As mentioned, I do not know of a specific time frame when or if the Product key would start to countdown without being activated.
I shall try to get you an answer regarding the "shelf life" of an unused key.
[edit: grammar]
Hi myoshi:
I had a product key for NAV in excess of 2 years and activated it without incident.
Let's see what Phil_D comes up with. Good question, though.
Maybe Symantec Customer Service might know more.
myoshi wrote:
Thanks, so it is the matter of months not weeks until it starts to count down...
Nope. Mine was over a year old.
I have never seen anything to indicate a shelf-life for a Norton Activation Key. I doubt there is one as long as the product it is give for still is operative on current systems; and maybe not even then. It would be bad customer relations, for one thing.
mm…useful info…
Sometimes "Don't Ask" is a good policy <s>
huwyngr, Why is it a good policy?
Because asking a Symantec Staffer might provoke someone in the accounting department at Norton to think it would be a good idea profitwise not to be so generous!
My comment was not directed at you as the original poster of the question but at the suggestion from one of my colleagues that he would ask "upstairs"
huwyngr wrote:Because asking a Symantec Staffer might provoke someone in the accounting department at Norton to think it would be a good idea profitwise not to be so generous!
My comment was not directed at you as the original poster of the question but at the suggestion from one of my colleagues that he would ask "upstairs"
I, too, have always believed in letting sleeping dogs lie.
Uh, or at least I try to.
<< I, too, have always believed in letting sleeping dogs lie. >>
Or "lay" ?
Hi myoshi,
Welcome to the community!
<<What's the time limitation after Symantec, if Norton key not activated by user, starts to count down remaining days of license irrespectively, due to Symantec policy or conditions?>>
To the best of my knowledge, there is no shelf life for the product key that you've purchased. As long as you have not activated the product, the number of subscription days for the purchased product remains intact. However, these policies are subject to changes and I can only comment on it with respect to what it is at this point in time. If you come across any issues in activating your purchased product, I would highly recommend that you contact our customer support for immediate assistance.
Thanks!
TomV
Norton Forums Moderator
Symantec Corporation
Thank you very much for your reply. I’m not having any issues with my current subscription, but I was asking more out of curiosity, let’s say in advance, to avoid confusion( I like to have more licenses put aside).Not to mention there is a lot of misinformation as to subscription matters among other companies. Therfore it’s very refreshing to see such a clear statement from Symantec employee. I’m very happy with your product. Kind regards
myoshi wrote:
Thank you very much for your reply. I'm not having any issues with my current subscription, but I was asking more out of curiosity, let's say in advance, to avoid confusion( I like to have more licenses put aside).Not to mention there is a lot of misinformation as to subscription matters among other companies. Therfore it's very refreshing to see such a clear statement from Symantec employee. I'm very happy with your product. Kind regards
Purely as a matter of curiosity, why would you want to have more licenses put aside?
Brubaker, for pure convenience:) I had quite a few licenses purchased in the past.Some of them had mysteriously expired, though I never really activated any of them.I used to test different kind of software and came to conclusion that a restrictive “shelf life” policy is a wrong one, not only from the customer’s point of view.
myoshi,
One great thing about these forums is that Symantec Staffers -- names in red -- do drop in and although some are dedicated to the Forum operation the majority of them are people who are actually working on the programs and their quality control.
I know we benefit immensely from this and I hope that they do also !
Brubaker wrote:
Purely as a matter of curiosity, why would you want to have more licenses put aside?
One reason is that sometimes you can buy perfectly licitly, and even from local stores and not on line, a copy of a subsscription licenced product at very good prices!
Norton Internet Security 2010. Windows disc $20 | Price after $40 mail in rebate, $10 instant savings. $20 upgrade mail in rebate
which in this case means free if you qualify as an upgrader but even at $20 is a good price.
I've left out the source to protect the innocent......
huwyngr, do you think Brubaker implied I might be using thus acquired licenses in some kind of devious way?