My pc freezes all the time. I keep getting the dllhost.exe COM Surrogate issue. Microsoft has no solution. I get no results from Power Eraser, and new updates. I also ran, cmd, sfc /scannow command (System File Checker) with no result. One suggestion was to look for the KB2670838 update, and run that. Microsoft says it was not found. What else can I do?
Daniel
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.
If you have the COMCAST version of Norton 360 / Security Suite and not the normal retail version please be sure to tell us.
Please also say what internet browser(s) you are using -- name and version number ...
If you get any error messages please give the exact wording of them as well as any other background that could be helpful.
I see that it can be sign of a Trojan so I suggest you have a look through this article:
https://malwaretips.com/blogs/dllhost-exe-32-com-surrogate-removal/
but I suggest very strongly that you do not try any of the suggested remedies until you get some more advice here after you've posted the above information since there are some very strong recommendations on what not to do and where to go for safe help on removal of dangerous infections which if they do get past your security (often unwittingly invited by the user) A/V programs are not always as good as removing them as other more specific techniques.