Good morning,
I have five (5) Norton licenses for Windows for Antivirus Internet Protection which cover desktop and laptop computers of my family.
There have been times one of the computers had to be formatted or replaced due to damage. Almost all the times there was no option to uninstall Norton as the computer was not operable.
So all 5 Norton licenses look active in my account. I cannot know which is the license of the damaged computer because the computer names of the licenses are from the first Norton installation done a number of years back and since then the computers names have changed.
In trying to figure which Norton license is of the damaged computer we spoil the license of a properly working computer. Your agents have done this 3 times.
I clarify my case to your agents, they assure me they found the correct license and later someone at home tells me that their Norton license has been made inactive as it was taken by the other computer.
Last time I did this was with agent about a month ago when my daughters computer was damaged beyond repair. The agent assured me that he found the right license but later I found that my sons computer Norton has been made inactive as ti was taken by the other computer. My sons computer is unprotected and I have left it that way until today. My sons computer is Fujitsu with computer name User-PC and Win 7 Home Premium 64bit. All my computers have legally purchased windows operating system.
This has been very frustrating for me every time I need to format or replace a computer. I feel like I am been punished for having five (5) Norton licenses.
Please look into this carefully and give me a full proof method to distinguish my computer licenses.
Any personal info will be provided upon your request.
Thank you,
Leon