I’m writing to share my experiences and concerns with the Norton 360 suite on my iPhone 14 Pro Max running iOS 17.5.1. While I’ve been quite satisfied with the suite overall, I recently encountered several inconsistencies related to VPN functionality during my international travel. Here are the details:
1. VPN Status on Unsecured Wi-Fi:
• Despite enabling the VPN and observing a new IP address in the Privacy section, the ‘Wi-Fi Security’ under ‘Security’ continued to prompt me to turn on the VPN while connected to unsecured Wi-Fi. This issue persisted even after attempting to reconnect the VPN. The behavior was inconsistent, as on some days, the Wi-Fi security indicator turned green after connecting to the VPN. I am uncertain about the cause of this inconsistency and request a thorough investigation.
2. Notifications While Connected to VPN:
• While connected to the Norton VPN, I received notifications indicating that I was on unsecured Wi-Fi and needed to turn on the VPN. This contradictory behavior was confusing and raised doubts about the effectiveness of the protection. It would be more reassuring to receive a notification confirming that my connection is secure.
3. VPN Persistence on Network Change:
• When switching from unsecured Wi-Fi to a 4G/5G network, the VPN did not automatically turn off. Instead, Norton kept attempting to reconnect to the VPN, which disrupted my 5G internet connection. Manually shutting down the VPN was also unsuccessful, as Norton continued trying to reconnect. The only solution was to reconnect to the unsecured Wi-Fi, disable the VPN, and then turn off the phone’s Wi-Fi to restore my 5G connection.
I have already posted the issue described in point 3 on the Apple Store and received a response from David suggesting I connect with support through the community forum. However, I am disappointed with this support experience, as it required me to repeat my entire concern rather than having Norton follow up directly.
I hope these issues can be resolved promptly, as they are critical to the security and usability of your product. If not addressed, I will consider unsubscribing and switching to a competitor’s product.