Issues with trying to re-install after installing

I recently had to uninstall Norton Online Family due to app not letting me get to some of the parental settings.  I had issues with installing the app due to not accepting my email and password...however, I was able to disconnect from the internet I was able to remove the software.  But now that I am trying to reinstall the software it is telling me that I already have an account with my email and that I need to recover the password...when I try to recover the password and enter it I am then told that I need to have an account....HELP!!!

I recently had to uninstall Norton Online Family due to app not letting me get to some of the parental settings.  I had issues with installing the app due to not accepting my email and password...however, I was able to disconnect from the internet I was able to remove the software.  But now that I am trying to reinstall the software it is telling me that I already have an account with my email and that I need to recover the password...when I try to recover the password and enter it I am then told that I need to have an account....HELP!!!