Items to Exclude from Auto-Protect... disappearing

Norton Security | Norton Internet Security
1

There are several directories I've been exlcuding from NSS for years. I list the directories under both "Items to Exclude from Scans" and "Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection".

 

I just built a new system and installed Windows 8. I listed the directories under both sections like I normally do. The list remains under "Items to Exclude from Scans" but it keeps disappearing from "Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection". And when I say disappear, I mean the field is completely empty the next time I go back in to check.

 

I've tried entering the directory list multiple times... using apply then save... but every time I  go back in to check, the list is gone.

 

Not sure if this issue is due to Windows 8 or not but this is the same version of Norton I was using with the previous build and as far as I know, it's the most recent version (20.2.0.19).

 

 

2

Hi 65Cobra,

 

Are you using a Windows User that has Admin privileges?  Dependent on your settings - a Windows User who has only limited privileges can not change settings in NSS - thus they could not actually add the exclusions. 

 

Other than that - the situation you described is very different - but something to remember, the Scan Exclusions are "ignored when a scheduled or manual scan runs, while the Auto-Protect, SONAR and Download Intelligence items are Listed as Real Time Exclusions - thus only apply during real-time functions.  Of course I have no idea how that would cause them to disappear when you list them and then go back and check them - other than the situation I mentioned in regards to Limited Windows Users.

 

The setting I am referring to is located @ Settings > Administrative Settings > Product Security (you may have to scroll down) > Non-Admin Access to Settings.  The default is off - which prohibits limited user accounts from changin settings.  Please read the Help  Question Mark.png associated with Product Security - you will see you  must be logged into an admin account in order to change the setting.

 

Let us know if this helps any.