Mr. Lopez,
I am one of those griping at you and Norton over the length in getting the Program Control problem fixed. Personally the reason I am so mad is two fold. First when I saw the problem spring up in Nov. on the forums, I had to leave my 2011 on my systems and use a 2012 license to extend their time on my computers, but with a rebuild of my desktop and an install of my software on a brand new laptop on hold since I really don't want to install 2011, then uninstall when 2012 is fixed and with there only being 3 months left before 2013 starts rolling out it leaves me in a dicey spot, as I am sure it is for others.
What would help the situation is telling us exactly what the problem is. I know their are corp. secrets involved but if you could at least say sp1 made a change in how our program tries to display the list that causes it to crash and there is no way but a change in the code to fix it. Not installing sp1 will allow it to work (or something along those lines).
Second would be at least a weekly update on progress. Almost any computer user who is use to frequent patches, updates, fixes, etc., cannot understand the delay and lack of progress reports. So if you could at least stop in once a week and say the engineers are now working with an alpha version of the code fix. The following week engineers found some problems in Alpha and need to revise and test again. I have been a beta tester for the gaming industry and the developers/programmers gave daily updates on fixes or changes and it wasn't unusual for there to be 2-3 updates in a week to the game.
So bring us on into the status, solution and root cause, at least allow us to feel that we haven't been chucked into the corner of the room or a flea that gets flicked off you hand. I am sure getting frequent updates and status reports might allow some of us to layoff the attack on Norton as we will not feel ignored or being passed over for 2013 products.
Thank you for your time in reading this and even more gratitude if you respond.