JuiceboxBuilder-Pro

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1

Every time I try to run JuiceBoxBuilder-Pro, a program I paid for and have used on other computers, I get the following error message...

Data Protector Blocked a Suspicious Action by JuiceboxBuilder-Pro.exe. This is NOT a virus. Any help on fixing this problem would be GREATLY appreciated.

Thanks..... Sideloader

2
Joseph Albanese9:

Looks like I'll have to uninstall Juicebox and re-install. 

Did re-install help? 

3

Thanks again for your help.

Looks like I'll have to uninstall Juicebox and re-install.

Regards.

 

4

after I Excluded JuiceboxBuilder-Lite

I was able to launch JuiceboxBuilder-Lite.  That's as far as I tested. 

5
Joseph Albanese9:

I turned off Data Protector. I then tried to load JuiceboxBuilder-Pro. The loading screen appeared then disappeared after 5 seconds. However, there was no error screen from Norton. So, everything was the same without the Norton error message. 

I think you're reporting that your JuiceboxBuilder-Pro disappears (crashes) even with Norton Data Protector Off. 

Sorry, I've no way to test JuiceboxBuilder-Pro & I'm not familiar with JuiceboxBuilder-Lite.    

FWIW ~ JuiceboxBuilder-Lite read me file. 

Installing JuiceboxBuilder
JuiceboxBuilder is the easiest way to create Juicebox galleries on your desktop. Follow these steps to install:

If you don't have it already, download and install Adobe AIR .
Double-click the JuiceboxBuilder-Lite.air file to install the application.
Run the application to build your first gallery.
View the Getting Started Guide for more details.

Installing Juicebox Plugins
Juicebox has plugins for Photoshop, Lightroom, WordPress, Picasa, jAlbum, Drupal and more.

View the Juicebox Plugins page for installation instructions and support.

Support
For instructions and support on using Juicebox, visit the Juicebox Support Home Page.

Juicebox-Pro
For advanced customization options, no branding, unlimited images and more, upgrade to Juicebox-Pro.

Terms of Use
© SimpleViewer Inc. All rights reserved. View Terms of Use.

6

OK... First of all I can't tell you how much I appreciate your help.

I turned off Data Protector (turned it back on after the test). I then tried to load JuiceboxBuilder-Pro. The loading screen appeared then disappeared after 5 seconds. However there was no error screen from Norton. So, everything was the same without the Norton error message. 

I turned Data Protector back on and JuiceboxBuilder-Pro crashed as usual but this time the Norton error screen was back.

One minor thing I forgot to mention is that that Norton error box always appears twice. After I close the initial box, the same error message always appears a second time.

Thanks again for your help.

 

7
Joseph Albanese9:

I am running Adobe Air. I think I excluded JuiceboxBuilder-Pro.exe from Data Protector.

 @Joseph Albanese9
If your JuiceboxBuilder-Pro.exe exclusion does not sort.  Please try running your JuiceboxBuilder-Pro with Data Protector off, as a test.  I'm curious whether your Windows Error Reporting event is related to Data Protector  or _______? 
Please remember to turn Data Protector on, after test. 
Thanks

03-13 7:19:01 PM,Suspicious process attempted to modify attributes of a file protected by Data Protector,C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_JuiceboxBuilder-_1cfece5a6ad202db85fade8522dac5b90734edf_21937301_cab_fe147dfe-b543-48d9-ac9c-b749705b2680\WER.c1bc7475-7636-4049-87a3-c88f2c017ed0.tmp.mdmp

Sorry, I've no way to test JuiceboxBuilder-Pro & I'm not familiar with JuiceboxBuilder-Lite. 

8

Does exclusion help? 

9

I am running Adobe Air. I think I excluded JuiceboxBuilder-Pro.exe from Data Protector.

I have included an Image from Norton.

Thanks.

 

10
Joseph Albanese9:

I have included the Data Protector.txt file. Thanks.

looks like you have Excluded the main executable

2022-03-13 7:19:01 PM,High,Data Protector blocked a suspicious action by JuiceboxBuilder-Pro.exe,Excluded,No Action Required,Excluded,C:\Program Files (x86)\JuiceboxBuilder-Pro\JuiceboxBuilder-Pro.exe

Does exclusion help? 
Are you running Adobe Air? 

11

I have included the Data Protector.txt file. Thanks.

12

FAQ: Norton Data Protector
https://support.norton.com/sp/en/us/home/current/solutions/v132149446

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Category: Data Protector
Date & Time,Risk,Activity,Status,Recommended Action,Status - Details,Program Path,Program Name,Date & Time - Details,Action Observed,Target
3/13/2022 5:14:41 PM,High,Data Protector blocked a suspicious action by JuiceboxBuilder-Lite.exe,Excluded,No Action Required,Excluded,C:\Program Files (x86)\JuiceboxBuilder-Lite\JuiceboxBuilder-Lite.exe,JuiceboxBuilder-Lite.exe,3/13/2022 5:14:41 PM,Suspicious process attempted deleting a file protected by Data Protector,C:\Users\bjm\Documents\JuiceboxBuilder-Lite\.tempGallery\jbcore
3/13/2022 5:11:31 PM,High,Data Protector blocked a suspicious action by JuiceboxBuilder-Lite.exe,Excluded,No Action Required,Excluded,C:\Program Files (x86)\JuiceboxBuilder-Lite\JuiceboxBuilder-Lite.exe,JuiceboxBuilder-Lite.exe,3/13/2022 5:11:31 PM,Suspicious process attempted deleting a file protected by Data Protector,C:\Users\bjm\Documents\JuiceboxBuilder-Lite\.tempGallery
3/13/2022 5:09:01 PM,High,Data Protector blocked a suspicious action by JuiceboxBuilder-Lite.exe,Excluded,No Action Required,Excluded,C:\Program Files (x86)\JuiceboxBuilder-Lite\JuiceboxBuilder-Lite.exe,JuiceboxBuilder-Lite.exe,3/13/2022 5:09:01 PM,Suspicious process attempted to modify attributes of a file protected by Data Protector,C:\Users\bjm\Documents\JuiceboxBuilder-Lite\.tempGallery\jbcore\classic
3/13/2022 5:09:01 PM,High,Data Protector blocked a suspicious action by JuiceboxBuilder-Lite.exe,Excluded,No Action Required,Excluded,C:\Program Files (x86)\JuiceboxBuilder-Lite\JuiceboxBuilder-Lite.exe,JuiceboxBuilder-Lite.exe,3/13/2022 5:09:01 PM,Suspicious process attempted to modify attributes of a file protected by Data Protector,C:\Users\bjm\Documents\JuiceboxBuilder-Lite\.tempGallery\jbcore

png_14246.png

Caveat: I'm not familiar with AdobeAir nor JuiceboxBuilder-Lite.

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as test: JuiceboxBuilder-Lite
Category: Data Protector
Date & Time,Risk,Activity,Status,Recommended Action,Status - Details,Program Path,Program Name,Date & Time - Details,Action Observed,Target
3/13/2022 5:09:01 PM,High,Data Protector blocked a suspicious action by JuiceboxBuilder-Lite.exe,Action Blocked,No Action Required,Action Blocked,C:\Program Files (x86)\JuiceboxBuilder-Lite\JuiceboxBuilder-Lite.exe,JuiceboxBuilder-Lite.exe,3/13/2022 5:09:01 PM,Suspicious process attempted to modify attributes of a file protected by Data Protector,C:\Users\bjm\Documents\JuiceboxBuilder-Lite\.tempGallery\jbcore\classic
3/13/2022 5:09:01 PM,High,Data Protector blocked a suspicious action by JuiceboxBuilder-Lite.exe,Action Blocked,No Action Required,Action Blocked,C:\Program Files (x86)\JuiceboxBuilder-Lite\JuiceboxBuilder-Lite.exe,JuiceboxBuilder-Lite.exe,3/13/2022 5:09:01 PM,Suspicious process attempted to modify attributes of a file protected by Data Protector,C:\Users\bjm\Documents\JuiceboxBuilder-Lite\.tempGallery\jbcore

Caveat: I'm not familiar with AdobeAir nor JuiceboxBuilder-Lite. 

15

Please post related: Security History -> Data Protector

change file type from (*.mcf) to text (*.txt)

16

Click "View Details", then there should be an option to exclude the program from Data Protector.