I just upgraded my Windows XP SP3 System to new versions of Norton Internet Security,
Norton SystemWorks, and Norton Ghost. Here are the new versions:
- Norton Internet Security 2009
- Norton SystemWorks Basic 12
- Norton Ghost 14
I have not had problems before I upgraded and all the programs installed without error.
Since then, I get an error message shortly after Norton Ghost begins to run. Ghost appears
to finish creating the backup and the backup verifies properly.
The Event Viewer shows several errors shortly after the backup begins at 4:35 AM (See Below).
The last application message indicates that the “Symantec SymSnap VSS Provider” has crashed
and that I should contact the vendor for a fix.
Could you provide information on how to fix this problem.
Thanks,
Ken West
Here are the detailed errors I get:
1. I get an error message when I logon saying the COM proxy has failed.
2. The System section of the event viewer shows the following error after the backup began at
at 4:35 AM:
Date: 1/28/2009 Source: Service Control Manager
Time: 4:38:35 AM Category: None
Type: Error Event ID: 7034
User: N/A
Description:
The Symantec SymSnap VSS Provider service terminated unexpectedly.
It has done this 2 time(s).
3. The Application section of the event viwer shows the folloiwng errors after the backup began at
at 4:35 AM:
Date: 1/28/2009 Source: Norton Ghost
Time: 4:35:14 AM Category: High Priority
Type: Information Event ID: 100
User: N/A
Description:
Info 6C8F1F65: The drive-based backup job, Full Recovery of G:,
has been started automatically.
Details: Source: Norton Ghost
Date: 1/28/2009 Source: SQLWRITER
Time: 4:36:51 AM Category: None
Type: Error Event ID: 8203
User: N/A
Description:
SQL writer error: Backup type 5 not supported.
Date: 1/28/2009 Source: Application Error
Time: 4:38:35 AM Category: (100)
Type: Error Event ID: 1000
User: N/A
Description:
Faulting application dllhost.exe, version 5.1.2600.5512,
faulting module kernel32.dll, version 5.1.2600.5512, fault address 0x00012aeb.
Date: 1/28/2009 Source: COM+
Time: 4:38:35 AM Category: Unknown
Type: Error Event ID: 4786
User: N/A
Description:
The system has called a custom component and that component has
failed and generated an exception. This indicates a problem with the
custom component. Notify the developer of this component that a failure
has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {12C5D711-3580-44C3-99E9-9BA40F974FF2}
Server Application Instance ID:
{1EE11C43-68AD-467F-AD84-450DDE4AEC38}
Server Application Name: Symantec SymSnap VSS Provider
The serious nature of this error has caused the process to terminate.
Exception: E06D7363
Address: 0x7C812AEB
Call Stack:
kernel32!RaiseException + 0x52
SymSnapProviderXP! + 0x96788
SymSnapProviderXP! + 0xA8A0
I just upgraded my Windows XP SP3 System to new versions of Norton Internet Security,
Norton SystemWorks, and Norton Ghost. Here are the new versions:
- Norton Internet Security 2009
- Norton SystemWorks Basic 12
- Norton Ghost 14
I have not had problems before I upgraded and all the programs installed without error.
Since then, I get an error message shortly after Norton Ghost begins to run. Ghost appears
to finish creating the backup and the backup verifies properly.
The Event Viewer shows several errors shortly after the backup begins at 4:35 AM (See Below).
The last application message indicates that the “Symantec SymSnap VSS Provider” has crashed
and that I should contact the vendor for a fix.
Could you provide information on how to fix this problem.
Thanks,
Ken West
Here are the detailed errors I get:
1. I get an error message when I logon saying the COM proxy has failed.
2. The System section of the event viewer shows the following error after the backup began at
at 4:35 AM:
Date: 1/28/2009 Source: Service Control Manager
Time: 4:38:35 AM Category: None
Type: Error Event ID: 7034
User: N/A
Description:
The Symantec SymSnap VSS Provider service terminated unexpectedly.
It has done this 2 time(s).
3. The Application section of the event viwer shows the folloiwng errors after the backup began at
at 4:35 AM:
Date: 1/28/2009 Source: Norton Ghost
Time: 4:35:14 AM Category: High Priority
Type: Information Event ID: 100
User: N/A
Description:
Info 6C8F1F65: The drive-based backup job, Full Recovery of G:,
has been started automatically.
Details: Source: Norton Ghost
Date: 1/28/2009 Source: SQLWRITER
Time: 4:36:51 AM Category: None
Type: Error Event ID: 8203
User: N/A
Description:
SQL writer error: Backup type 5 not supported.
Date: 1/28/2009 Source: Application Error
Time: 4:38:35 AM Category: (100)
Type: Error Event ID: 1000
User: N/A
Description:
Faulting application dllhost.exe, version 5.1.2600.5512,
faulting module kernel32.dll, version 5.1.2600.5512, fault address 0x00012aeb.
Date: 1/28/2009 Source: COM+
Time: 4:38:35 AM Category: Unknown
Type: Error Event ID: 4786
User: N/A
Description:
The system has called a custom component and that component has
failed and generated an exception. This indicates a problem with the
custom component. Notify the developer of this component that a failure
has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {12C5D711-3580-44C3-99E9-9BA40F974FF2}
Server Application Instance ID:
{1EE11C43-68AD-467F-AD84-450DDE4AEC38}
Server Application Name: Symantec SymSnap VSS Provider
The serious nature of this error has caused the process to terminate.
Exception: E06D7363
Address: 0x7C812AEB
Call Stack:
kernel32!RaiseException + 0x52
SymSnapProviderXP! + 0x96788
SymSnapProviderXP! + 0xA8A0